Current jobs related to IT Service Desk Lead - Parramatta - NSW Department of Communities and Justice

  • Service Desk- Level 2

    7 days ago

    Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Desk Analyst. Our client is a high-performing organisation that supports long-term sustainable employment through multiple paid certifications in your first 6 months. **Key responsibilities will include**: - Resolve technical incidents within relevant...

  • Service Desk Analyst

    4 days ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients **Key...

  • Service Desk Analyst

    2 days ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients. **Key...

  • Service Desk Analyst

    2 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Desk Analyst

    13 hours ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 24 months (2 roles)**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and...

  • Service Desk Coordinator

    6 days ago

    Parramatta, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...

  • Service Desk Analyst

    6 days ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • Service Desk Analyst

    1 week ago

    Parramatta, Australia Aruma Full time

    NFP | F/T Perm | Parramatta - Flexible work arrangements - Salary packaging + EAP + additional discounts - Career development & learning opportunities - ** Location: Parramatta**: - **Full Time Perm** **Your opportunity** Be part of this dedicated, collaborative organisation and make a difference! Aruma is seeking a dedicated and committed **Service Desk...

  • Service Desk Specialist

    2 weeks ago

    Parramatta Park, Queensland, Australia beBee Careers Full time

    As a Help Desk Specialist, you will play a key role in managing the daily operations of our IT service desk. Your primary responsibility will be to provide exceptional customer service to clients, ensuring that their issues are resolved promptly and efficiently.The ideal candidate will have 1-2 years of experience in a generalist Helpdesk or IT support role...

  • Level 3 Service Desk Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia beBee Careers Full time

    Lead Service Desk AnalystSalary: Up to $110,000 + SuperWe are seeking a seasoned service desk professional with a successful track record in the Managed Service Provider (MSP) domain. This opportunity is tailor-made for individuals who have a genuine passion for technology and can resolve desktop, server, and networking challenges.The scope of this role will...

IT Service Desk Lead

3 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead**

**Location - Parramatta, on site requirement**

**Employment type - Full time temporary opportunity until October 2028**

**Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.**

**About Aboriginal Housing Office (AHO)**

The Aboriginal Housing Office (AHO) is a statutory body established under the Aboriginal Housing Act 1998 (NSW) to ensure Aboriginal and Torres Strait Islander people have access to affordable, quality housing.

The AHO is governed by an all-Aboriginal Board, which provides advice to the Minister for Housing in NSW. In addition, the AHO manages and coordinates an annual capital works program, along with developing and implementing financial and resourcing strategies

**Your role**

The IT Service Desk Lead - Ngamuru is responsible for overseeing the delivery of high-quality customer relationship management throughout the organization and the ACAP sector. This role ensures that the Ngamuru Support Desk provides efficient and accessible support for all associated functions.

**What you’ll do**

As part of the Ngamuru Support Desk (Facilities & Systems team), you will:

- Support the implementation and operational use of the rent calculator by ACHPs (Aboriginal Community Housing Providers)
- Oversee the backend operations of the rent calculator, ensuring regular updates and maintenance.
- Provide ongoing support for rent management, maintenance requests, and digital property inspections.
- Facilitate the management and triage of housing pathway requests through interim solutions.
- Implement and manage support mechanisms for issues related to the Tenant Mobile App.
- Deliver comprehensive support for various system facets and operational processes related to Ngamuru.
- Assist the Sector Governance team with PPF-related activities and annual reporting.
- Oversee and manage all aspects of data support, including data loading, integrity, and compliance.
- Provide reporting and analytical support to the business and external stakeholders.
- Respond to and assist with various ad hoc enquiries related to reports, data integrity, and governance.

You'll work as part of a diverse team of 5 staff who are tech savvy and passionate about providing exceptional support to AHO stakeholders. You will be working in an agile work environment.

**What we’re looking for**
- Ability to travel across NSW as required.
- Experience working with Aboriginal organisations.
- Experience with ICT service desk and SaaS vendor management functions.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Describe your experience in handling complex IT support issues?
- Describe your knowledge of Aboriginal Culture?

**Applications close **Thursday 10th October 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.