Customer Service Team Leader

**Job Title**:Customer Service Team Leader

**Business Company**:Industrial Automation Business (IAB)**Location**:Sydney, Australia**Employment Type**:Permanent**About the business**
- With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's solutions.- Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions.- We specialize in a wide range of Automation products and services such as Robotics, AI-based controllers for the IoT era, Machine Vision and Image processing, PLC and SCADA systems, Safety solutions, Advanced Motion Control, Sensing, and Switchboard Solutions, and Electronic Components. We service a wide range of End-Users, OEMs, Contractors, Wholesalers, System Integrators, Switchboard Builders, and Consultants. Having a wide and diverse product range, we are able to offer the Australasian market a complete industrial electrical and automation turn-key package. Our customer base covers all major industries including Food and Beverage, Packaging, Manufacturing, Mining, and Infrastructure projects.- Our strength lies in providing quality solutions, backed by technically superior specialists, each of whom represents the businesses' passion for customer satisfaction, adaptiveness to change, energy, integrity, commitment to performance, and consistency.- Short Description

**Key responsibilities of this role include**:

- Design and improve the customer experience - understanding each customer and their specific needs
- Increase customer satisfaction, loyalty and facilitate growth
- Manage day to day of order processing, customer service in accordance with core responsibilities to ensure high level of engagement and productivity.
- Guide and coach, the team, assisting them with escalated customer issues
- Strengthen team’s capability and capacity now and into the future
- Work closely with other internal teams such as sales, marketing, and supply chain to deliver the best customer service aligned to customer and business needs
- Deliver continuous improvement initiatives, manage new projects to optimise day to day operational process
- Ensure policies and procedures are adhered to.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Always deliver exceptional customer service in a professional manner.
- Any other tasks assigned by direct manager

**Key experience and capabilities**:

- Extensive customer service experience in a people management capacity
- Strong communication skills both written and verbal
- Ability to identify and implement processes
- Ability to lead by example and be a strong role model
- A passion for excellence and commitment to do overall best
- Excellent relationship management and interpersonal skills
- An ability to navigate a diverse stakeholder base and influence others

**WHY JOIN US**

**The Benefits**
OMRON rewards its people in a number of ways depending on their role and performance. It also regularly benchmarks its benefits package to the market place to ensure that it remains competitive.- We also offer personal/training and career development and additional tools and benefits which will help you succeed in this role. This is your opportunity to work in a strong environment with a stable, market-leading organization.**Employee Profiles**
At OMRON, people make the difference, no matter what their role or how long they have worked for us. Their drive and commitment ensures continued growth and success of the business.**Req ID**:1209