Customer Service Team Leader

24 hours ago

Sydney, New South Wales, Australia Charterhouse Full time $105,000 - $110,000 per year

Customer Service Team Leader

  • Permanent role
  • Located in Macquarie Park - onsite 5 days per week
  • $105,000 - $110,000 + super
  • ASAP start for the right candidate

The Customer Service Team Leader is responsible for leading and delivering a seamless range of sales and customer service activities. This role oversees the day-to-day operations of a team, ensuring compliance with processes, accuracy in documentation, and the consistent delivery of high-quality service across multiple locations. The position plays a key role in supporting clients throughout their service journey, driving sales performance, enhancing customer experiences, and identifying opportunities for operational improvement and business growth.

Duties and responsibilities:

  • Team Leadership & Staff Management – Lead, mentor, and coach a small team to deliver exceptional service and manage day-to-day staff matters across multiple sites.
  • Customer Service Excellence – Provide and model outstanding customer service in all interactions, handling escalations, complaints, and feedback effectively.
  • Sales & Business Development – Drive sales performance, identify growth opportunities, and ensure sales targets are met in line with budget and strategic goals.
  • Operational Coordination – Oversee daily service logistics, bookings, permits, quotations, invoicing, and compliance with company policies and CRM accuracy.
  • Stakeholder & Relationship Management – Liaise with internal and external stakeholders to maintain strong relationships and ensure service quality.

Experience and qualifications:

  • 4+ years of experience working in Customer Service
  • 2+ years of experience as a Team Leader/Manager in a Customer Service environment
  • Moderate IT skills - good ability to pick up new systems/CRMs
  • Proficient in Microsoft Office
  • Excellent time management experience
  • Current Driver's License

How to Apply

Click APPLY if you are interested

Please note only suitable candidates will be contacted.

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