Business Operations Coordinator

**Business Operations Coordinator (Team Leader) Grade 7/8**

The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team

**Benefits**:

- Ongoing opportunity located in Darlinghurst
- Grade 7/8 base salary ranging from $101,947- $112,849 per annum plus super
- Genuinely flexible working arrangements
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

**About Us**:
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission.

We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

**About the role**:

- You will oversee the delivery of transparent, efficient, effective, high quality and customer focused services.
- You will be responsible for ensuring the team provide business services to all internal stakeholders, managing complex issues as they arise and developing solutions to ensure issues are resolved in a timely manner.
- You will be providing direction and leadership to build a supportive culture and collaborative team environment.

**To succeed in this role, you will have**:

- Strong communication, collaboration, and coordination skills, with demonstrated experience working with stakeholders at all levels.
- Excellent organisational and administrative skills, preferably with prior experience in supporting a busy executive office or a field-based inspectorate.
- Proven high level attention to detail and the ability to develop, maintain and update administrative practices, systems, and procedures to improve efficiency and service delivery.
- Flexibility and adaptability to move with changing priorities and an ability to work under pressure in a fast paced, high volume work environment.
- Experience in drafting and preparing quality correspondence, agendas, minutes, presentations, and briefing notes.
- The confidence to coach a small team to success.

**Your work will include**:

- Preparing a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.
- Monitoring and addressing complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues.
- Developing, implementing, reviewing, and recommending improvements and updating administrative systems, processes, and policies to ensure currency and compliance with agency standards, policies, and procedures.
- Managing and coordinating the collection and collation of information and documentation on business unit performance, and making recommendations to improve efficiency, cost management and service delivery.
- Coaching staff on policies, procedures, and business systems to ensure the efficient, effective, and compliant operations.
- Establishing and maintaining customer relationships and collaborative networks through effective communication, negotiation, and issues management to support optimal service delivery and the on-time delivery of projects and initiatives.
- Maintaining awareness of relevant issues, policy obligations, insights, challenges, trends, and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities.

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Working at Department of Customer Service**

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Visit our Careers site to find out what it means to work for us.

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