Customer Service Team Leader

2 days ago

Sydney, New South Wales, Australia NHP Full time $90,000 - $120,000 per year
  • Full time position with flexibility
  • On-the-job ongoing support & development, opportunities to advance
  • Develop & empower a high-performance team

Who we are:

  • NHP are specialists in Electrical & Automation Products, Systems & Solutions
  • 100% Australian owned (50 years of Electrical & Engineering excellence)
  • Local choice with the power of global partners
  • 18 branches throughout Australia & New Zealand
  • Driven by a team of over 700 dedicated & committed employees

"At NHP we recognise that our people determine the success of our business".

Do you love to inspire, encourage and motivate others? Are you a natural people leader with a positive mindset? Do you believe the customer is at the heart of everything we do? If you answered yes, we have an exciting opportunity for you

About the role:

Join NHP as a Customer Service Team Leader, supporting our Switchboard builder and contractor channel in Sydney. You'll lead a high-performing team, drive service excellence, and manage both onsite and remote team members.

In this fast paced role, you will:

  • Lead, coach, and develop a team of customer service consultants
  • Drive continuous improvement and ensure service levels are met
  • Resolve complex customer issues and complaints
  • Deliver process improvement initiatives using data-driven insights
  • Manage workforce planning and resource allocation
  • Collaborate across sales, operations, and digital teams

Located at our Head Office in Silverwater NSW, with free onsite parking and a culture built around team spirit and enjoyment, it is hard to find a better place to work.

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has:

  • Proven leadership and people management experience in a customer service environment, with a track record of developing, supporting, and coaching teams to success
  • Experience in supply chain or order management is advantageous
  • Understanding of B2B customer service and the needs of Switchboard builders and contractors
  • Exceptional communication skills and strong emotional intelligence
  • Ability to build strong relationships with a range of personalities and stakeholders
  • A can-do attitude and problem-solving mindset
  • IT savvy, with experience using CRM systems and analytical tools (e.g., Power BI)
  • Comfortable with remote management and supporting a national team

What's on offer:

  • Competitive base salary + super
  • Free parking onsite
  • TRAINING PROVIDED
  • The ability to develop & work your way up in the business
  • A great place to work – 'trusted industry leader, powered by people, driven by customer success'
  • Ongoing learning & development to meet your professional development needs
  • Novated Leasing – options for salary packaging your car
  • Access to an Employee Assistance Program for you and your family

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

How to apply:

To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: To keep up to date with all things 'NHP' please connect with us on LinkedIn

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