Customer Service Team Leader

14 hours ago

Sydney, New South Wales, Australia NHP Full time $90,000 - $120,000 per year
  • Full time position with flexibility
  • On-the-job ongoing support & development, opportunities to advance
  • Develop & empower a high-performance team

Who we are:

  • NHP are specialists in Electrical & Automation Products, Systems & Solutions
  • 100% Australian owned (50 years of Electrical & Engineering excellence)
  • Local choice with the power of global partners
  • 18 branches throughout Australia & New Zealand
  • Driven by a team of over 700 dedicated & committed employees

"At NHP we recognise that our people determine the success of our business".

Do you love to inspire, encourage and motivate others? Are you a natural people leader with a positive mindset? Do you believe the customer is at the heart of everything we do? If you answered yes, we have an exciting opportunity for you

About the role:

Join NHP as a Customer Service Team Leader, supporting our Switchboard builder and contractor channel in Sydney. You'll lead a high-performing team, drive service excellence, and manage both onsite and remote team members.

In this fast paced role, you will:

  • Lead, coach, and develop a team of customer service consultants
  • Drive continuous improvement and ensure service levels are met
  • Resolve complex customer issues and complaints
  • Deliver process improvement initiatives using data-driven insights
  • Manage workforce planning and resource allocation
  • Collaborate across sales, operations, and digital teams

Located at our Head Office in Silverwater NSW, with free onsite parking and a culture built around team spirit and enjoyment, it is hard to find a better place to work.

NHP is a supportive and cohesive team, so finding the right fit for our company is paramount. For this particular position, we are looking for someone who has:

  • Proven leadership and people management experience in a customer service environment, with a track record of developing, supporting, and coaching teams to success
  • Experience in supply chain or order management is advantageous
  • Understanding of B2B customer service and the needs of Switchboard builders and contractors
  • Exceptional communication skills and strong emotional intelligence
  • Ability to build strong relationships with a range of personalities and stakeholders
  • A can-do attitude and problem-solving mindset
  • IT savvy, with experience using CRM systems and analytical tools (e.g., Power BI)
  • Comfortable with remote management and supporting a national team

What's on offer:

  • Competitive base salary + super
  • Free parking onsite
  • TRAINING PROVIDED
  • The ability to develop & work your way up in the business
  • A great place to work – 'trusted industry leader, powered by people, driven by customer success'
  • Ongoing learning & development to meet your professional development needs
  • Novated Leasing – options for salary packaging your car
  • Access to an Employee Assistance Program for you and your family

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

How to apply:

To be considered for this fantastic opportunity, simply apply via this advertisement. Or visit our careers page: To keep up to date with all things 'NHP' please connect with us on LinkedIn

  • Customer Service Team Leader

    19 hours ago

    Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time $80,000 - $120,000 per year

    Call Centre & Customer ServiceTeam LeaderNew South Wales, AustraliaPermanent / Full Time16/10/2025Full time position with flexibilityOn-the-job ongoing support & development, opportunities to advanceDevelop & empower a high-performance teamWho We AreNHP are specialists in Electrical & Automation Products, Systems & Solutions100% Australian owned (50 years of...

  • Customer Service Team Leader

    3 days ago

    Sydney, New South Wales, Australia Smartgroup Corporation Full time $90,000 - $120,000 per year

    Why Smart?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you...

  • Customer Service Team Lead

    1 week ago

    Sydney, New South Wales, Australia Hays Full time $90,000 - $120,000 per year

    Customer Service Team LeaderLocation:Sydney, NSWSalary:$90,000 – $120,000 (depending on experience)Lead with empathy. Inspire excellence. Make a difference.Join a leading Financial Services organisation as aCustomer Service Team Leaderin our Collections, Hardship & Recovery team. This is your opportunity to guide and empower a high-performing contact...

  • Field Services Team Leader

    21 hours ago

    Sydney, New South Wales, Australia Opteon AUS & NZ Full time $80,000 - $120,000 per year

    About us:Opteon is reimagining the future of property solutions. As the leading valuation insights firm across Australia, New Zealand, and the US, we deliver trusted insights by combining human expertise with industry-leading tech.But we're more than that. At Opteon,valuemeans investing in our people, too. We do this through flexible work, mentoring, and...

  • Business Services Team Leader

    1 week ago

    Sydney, New South Wales, Australia Crawford & Company Full time $90,000 - $120,000 per year

    Work for a great company, leader and teamOpportunity-rich environment with long term career and personal development opportunitiesMake a genuine difference in peoples' livesAbout the OpportunityWe are seeking a highly motivated and passionate individual to join our team. As a Business Services Team Leader, you will effectively lead your team to:Support the...

  • Team Leader

    20 hours ago

    Sydney, New South Wales, Australia Grill'd Full time $60,000 - $80,000 per year

    Restaurant Team LeaderAt Grill'd, we're more than just burgers - we're a team that thrives on energy, hospitality, and fast-paced fun. With 175+ restaurants across Australia, we're searching for Team Leaders & Experienced Team Members who are ready to take the next step, lead by example, and create unforgettable experiences for our guests. Come join the...

  • Team Leader IT Services

    2 weeks ago

    Sydney, New South Wales, Australia Mansell Taylor Consulting Full time $80,000 - $120,000 per year

    Join a global organisation and lead a close-knit team of 6-7 Level 2 IT professionals. Based in Macquarie Park, this is a hands-on leadership role where you'll manage workflows, delegate tasks, handle escalations, and help drive service excellence across the business.You'll be someone who enjoys staying close to the tech, supporting your team with overflow...

  • Team Leader

    3 days ago

    Sydney, New South Wales, Australia Compass Group Full time $60,000 - $80,000 per year

    $30.61 per hour plus superannuationKitchen Hand Team LeaderLocated in PyrmontMonday to Friday – Full time positionState of the Art KitchenWe're Food+ by Compass Although the past couple of years have been quite a rollercoaster for everyone, our amazing talented teams have continued to work tirelessly crafting incredible food experiences to help fuel the...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Yo-Chi - Embrace the Chi Pty Ltd Full time $104,000 - $130,878 per year

    Calling All Hospitality & Retail Leaders – Your Next Big Career Move is Here Are you ready to step into a dynamic role with a brand that promises growth, excitement, and a whole lot of fun? We're on the hunt for passionate Team Leaders to join our brand new Chatswood venueAt Yo-Chi, we're more than just a frozen yogurt brand, we're a community where...

  • Team Leader

    1 week ago

    Sydney, New South Wales, Australia Dementia Support Australia Full time $90,000 - $120,000 per year

    The OpportunityAn exciting opportunity within HammondCare as a Team Leader for Dementia Support Australia (DSA) This leadership role offers the opportunity to manage a team of staff, ensuring high-quality service delivery for the DSA program. You will provide professional guidance, foster a supportive culture, and drive program outcomes. The role involves...