Team Leader, Incident Coordination and Response

**Team Leader, Incident Coordination and Response**
- Role type: Temporary up to 2 years Opportunity
- Salary: DCS clerk grade 9/10, annual base salary starting at (HR will input wage) plus employer’s contribution to superannuation and annual leave loading
- Location: Sydney

About Us:
The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the Role:
Key Accountabilities:

- Monitor, identify, assess and alert agencies and executives to cyber security issues, threats and vulnerabilities including breaches and potential intrusion incidents to ensure the security of NSW Government information systems
- Work collaboratively with key internal and external stakeholders to monitor, detect, report and share cyber vulnerabilities, incidents, threats and trends to support informed decision making and minimise potential cyber security risk
- Analyse and assess cyber threats to government services, assets and information to determine attribution, motivation and capability
- Mentor and guide staff in the timely delivery of actionable intelligence and reporting on emerging cyber threats, trends and issues affecting NSW Government to facilitate efficient team/unit operations and security in line with agency standards, policies and procedures
- Develop and lead projects with an aim to ensure continuous improvement of NSW Government’s cyber security posture
- Identify stakeholder requirements, prioritise workload and manage team portfolios to meet agreed outcomes and timeframes to ensure prompt resolution of issues
- Keep up-to date with the latest trends and issues in IT and cyber security risks and solutions to provide recommendations on innovations and best practices to improve cyber security posture across NSW Government

About Cyber Security NSW Branch:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.
- At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

- Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats
- Increase cyber skills and awareness
- Understand the risks from cyber threats to our digital information and systems
- Set cyber security standards
- Ensure we are prepared if a damaging cyber incident occurs

About You (Essential Requirements of the Role):

- To be successful in the role you will:

- Be reliable, flexible and hardworking, with the ability to coordinate multiple priorities at once
- Possess excellent organisational and communication skills, both written and verbal
- Proactively manage own workload and tasks
- Ability to work in a small team and collaborate across multi-disciplinary technical teams
- Ability to engage with both technical and non-technical staff and stakeholders
- High level of proficiency in Office 365, Atlassian (Jira) and other common project management software
- An understanding of IT processes and interest in Cyber Security
- An Australian Citizen including the ability to obtain and maintain a Baseline National Security Clearance and undergo a police check

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**Closing Date: 11th March 10:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process