Customer Service Team Leader

23 hours ago

Sydney, Australia Charterhouse Full time

**Permanent role**:

- **Sydney CBD location**:

- **Financial Services Sector**:

- **Previous experience as a Team Leader/Manager required**:

- **$80K + Super**:

- **Start date ASAP**:

- **This role will require criminal history checks.**:

- **Hybrid working**

**About the role**:
We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will act as the main point of contact for driving customer experience and quality assurance within the Customer Service Team. You will lead, motivate, and collaborate with colleagues to ensure business expectations are targets are achieved.

As the Team Leader, you will be a key member of the team to lead internal processes, customer delivery management and quality assurance across the team.

**You will be required to**:

- Effective management and monitoring of workflow
- Ensure team members document and track procedures and processes effectively and in line with internal processes
- Use effective and appropriate communication skills in handling all enquiries and ensuring appropriate
- referral and resolution
- Effectively handle member enquiries to minimise disputes and complaints
- Review and monitor team performances and KPI's
- Offer support and guidance to clients and team members
- Review accurate monthly statistics to Customer Operations Leaders
- Monitor team performance, conduct performance reviews and provide feedback effectively
- Effectively motivate and ensure the quality of service in the team is delivered consistently
- Lead with data processing and CRM management
- Oversee Document management systems
- Handling sensitive and confidential data

**About you**:

- Exceptional attitude, communication, and interpersonal skills are key to success in this role
- At least 3-5years Customer service - ideally in Financial Services Sectors
- Experience in managing a team - (desirable)
- Efficient and competent in Microsoft Office suite
- Previous experience in working in the Financial Services Sector would be advantageous
- Exceptional attention to detail
- Fully vaccinated (double)

  • Team Leader Cadastral Development

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader Cadastral Development - Grade 9/10** **Work Type: Temporary up to 4 years** **Location: Bathurst or McKell** **Closing date: 24th July 2025 [9:59am]** **About the organisation** Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services'...

  • Team Leader, Operations

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Team Leader, Operations (P&C Contact Centre)** - DCS Clerk Grade 7/8 ($101,947 to $112,849 plus superannuation) - Permanent, full-time opportunity Do you have a passion for people and a desire to lead a collaborative team in a dynamic HR environment? If so, then this is the opportunity for YOU! **About the Opportunity**: An exciting opportunity has...

  • Registry Team Leader, Certificates

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader, Certificates x2** **Clerk Grade:7/8** **Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of two Certificates teams within Certificate Production Services in the NSW...

  • Team Leader, Incident Coordination and Response

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader, Incident Coordination and Response** - Role type: Temporary up to 2 years Opportunity - Salary: DCS clerk grade 9/10, annual base salary starting at (HR will input wage) plus employer’s contribution to superannuation and annual leave loading - Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW...

  • Customer Service Team Leader

    3 days ago

    Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time $80,000 - $120,000 per year

    Call Centre & Customer ServiceTeam LeaderNew South Wales, AustraliaPermanent / Full Time16/10/2025Full time position with flexibilityOn-the-job ongoing support & development, opportunities to advanceDevelop & empower a high-performance teamWho We AreNHP are specialists in Electrical & Automation Products, Systems & Solutions100% Australian owned (50 years of...

  • Customer Service Team Leader

    7 days ago

    Sydney, Australia Stramit Full time

    Welcome to Stramit! We are so glad you are taking the time to understand more about this opportunity we currently have and why we think you should come and work with us! Simply put (Although we are far from simple!) Stramit is one of Australia’s leading manufacturers and suppliers of roll formed steel building products. We have 16 sites across Australia,...

  • Customer Service Team Leader

    3 days ago

    Sydney, New South Wales, Australia NHP Full time $90,000 - $120,000 per year

    Full time position with flexibilityOn-the-job ongoing support & development, opportunities to advanceDevelop & empower a high-performance teamWho we are: NHP are specialists in Electrical & Automation Products, Systems & Solutions100% Australian owned (50 years of Electrical & Engineering excellence)Local choice with the power of global partners18 branches...

  • Customer Service Team Leader

    5 days ago

    Sydney, New South Wales, Australia Smartgroup Corporation Full time $90,000 - $120,000 per year

    Why Smart?Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you...

  • Customer Service Team Leader

    24 hours ago

    Sydney, Australia BMS Performance Australia Pty Full time

    **$80k-$100k + super**: - **Silverwater Office**: - **Well-established business** **The Company** Our client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the...

  • Team Leader-customer Service

    7 days ago

    Sydney, Australia Pact Group Full time

    Company Description Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and Personal-Care categories to all the major retailers and global FMCG brand owners **Job Description**: **About this opportunity** In leading the Customer Service team, you will perform a pivotal role as...