Sales & Technical Support Representative

2 days ago

Sunshine West, Australia GKTech Full time

**We're hiring**
Position: Sales & Technical Support Representative
Location: Sunshine West, VIC 3020.
AUS
This is a permanent full-time in house position, our hours are 9-5 Monday to Friday but some flexibility is available.

With our fast-growing company we are requiring a new member for our team to come into our office located in Melbourne’s western suburbs. Being only a small team with warehouses in Australia, USA and Japan we are looking for an individual to grow with our company. We pride ourselves on our team environment, with shared passions and a great attitude within the workplace this position really has a lot to offer. We are currently looking for someone to join our sales and support team, consisting of customer service, sales based tasks and assistance with our ever changing online store.

We are looking for someone to join our sales and support team here in Sunshine West. Some of the duties and responsibilities consist of but are not limited to:

- Provide top-level customer service and resolve customer issues or complaints for all customers worldwide
- Verify product fitment for GKTECH products
- Setup returns and exchanges
- Stay current on our core models and our range of products
- Listening to clients and recommending the best products for their needs
- Promote special sales and engage the community on social platforms
- Respond to customers in a timely manner and follow up effectively
- Manage and oversee continuous updates of FAQ / Customer install photos
- Communicate with dispatch operations efficiently and frequently

**Experience and Qualifications**
- Strong verbal and written communication skills
- Extensive automotive knowledge + knowledge on the chassis we make products for
- Strong interpersonal skills and ability to always maintain a high level of courteous customer service
- Ability to work and thrive in a fast-paced environment
- Excellent prioritization and time management skills
- Excellent research, problem solving and critical thinking skills
- Cover letter as to why you are suitable for this role
- A copy of your resume that contains contactable references

Applications will close when a suitable applicant is found.

Pay: $45,087.51 - $99,155.46 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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