Technical Support Specialist

2 weeks ago

Sunshine West, Australia AGCO Full time

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution.

We are looking for 3 new Technical Support Specialist to support aftersales on AGCO large dealer group and farmer customer.

**Job Summary**:
Aftersales position supporting the AGCO Dealer network. Providing a field-based contact point for technical support, and

Support provided to the dealer including, but not limited to:

- Operational / departmental support; workshop operation, special tooling, customer queries, product campaigns and training requirements.
- Technical support, providing a first point of contact to assist with technical issues within the dealership, and provide timely solutions to ensure consistent uptime of AGCO products.
- Technical training; deliver technical training to dealers and internal staff, develop training material, plan and prepare course material.

**Your Impact**
- Work alongside our dealer partners to resolve field service issues.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems
- Perform technical visits as required to support timely resolutions to product issues.
- Communicate with dealers directly and via Tech Connect support portal.

**Your Experience and Qualifications**
- Good Product & Technical understanding of modern agricultural equipment.
- Understanding and awareness of the Australian agricultural industry.
- Awareness of Occupational, Health & Safety requirements.

**To be successful in this role, you bring with you the following attributes**:

- Aligning Performance for Success
- Building Customer Relationships
- Building Partnerships
- Coaching
- Continuous Improvement
- Creating a Culture of Trust
- Customer Focus
- Delegation and Empowerment
- Driving for Results
- Influencing
- Inspiring Others
- Monitoring Information

**Benefits**
- Competitive base salary
- A company performance related annual bonus
- Continuous inhouse training
- A supportive workplace culture

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

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