Sales Representative

Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment. We highly value a positive work culture and commit ourselves to excellent consumer support.

This is a full-time role, based in Sunshine North, Melbourne from Monday to Friday. This role focuses on assisting in day-to-day operations within a successful, expanding family business and working with industrial goods and services in day-to-day operations and multiple facets of warehouse operations simultaneously.

Full-time

**Salary**: $70,000 - $85,000 plus superannuation

**Objectives of this role**
- General sales representative duties such as providing front-desk coverage by managing a busy, multi-line phone system, greeting customers as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.
- Providing technical support to customers and assistance to management
- Ensuring optimal use of office equipment, supplies, and inventories through preventive maintenance.
- Assessing customers' needs, recommending, and explaining goods and services to them while assisting with customer accounts.
- Maintain workflow by analysing and refining standard operating procedures, such as scheduling, communications, and office layout.
- Establishing and acting on selling opportunities by visiting regular and prospective client businesses.
- Coordinating internal and external resources to expedite workflow.
- Managing incoming and outgoing messages and inquiries across all communication platforms.
- Create system specifications, drafting and proofreading documents.
- Coordinating the provision of services, arranging delivery of goods, and overseeing the installation of equipment.
- Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
- Following up with clients to ensure satisfaction with goods and services purchased, resolving any arising problems, and preparing sales reports to maintain the primary goal of customer satisfaction.
- Maintaining and submitting records of business expenses incurred, preparing sales reports, and reporting to sales management on sales made and the marketability of goods and services.
- Organise delivery of goods, oversee daily operations while controlling and managing inventory and logistics.
- Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

**Position duties involve**:

- Handling the receipt and dispatch of goods, including the loading and unloading of shipping containers.
- Reconciling incoming and outgoing stock by cross-checking with requisitions and updating inventory and stock location records in the POS system.
- Inspecting incoming and outgoing stock to ensure accurate fulfillment.
- Creating samples and swatches for display and distribution.
- Establishing and managing continuous processes for receiving, handling, and storing goods.
- Providing advice to customers in-store, over the phone, and on-site regarding DCC industrial products and accessories.
- Delivering customer service to clients in-store, over the phone, and on-site as needed.
- Preparing trade and retail orders in a timely and accurate manner.
- Cultivating and maintaining strong relationships with existing trade customers through regular engagement and with new customers through research, site visits, outbound calls, and other necessary means.
- Calculating end-of-day balances, optimizing loss prevention measures, and overseeing monthly stock control.
- Assisting the senior management team in meeting budgets and business goals.
- Regularly reporting to senior management, providing progress updates, analyzing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
- Writing, creating, editing, and publishing engaging content for social media on a weekly basis.
- Capturing pictures and videos of ongoing and completed projects.

**To be successful in this role you should be able to demonstrate**:

- Proficient in developing and maintaining strong customer relationships.
- Honesty and reliability.
- A friendly demeanour and positive attitude.
- Great attention to detail.
- Strong conflict resolution skills, professionalism and ability to maintain positive working relationships.
- Excellent time management, ability to prioritise workload and meet deadlines.
- Outstanding written and verbal communication skills.
- Proficient computer skills in Microsoft Office programs, POS system.
- Ability to learn quickly and problem solve.
- Exceptional work ethic.
- Expertise in tinting and