Associate, Lending Services

**Opportunity to join Westpac’s Institutional Bank**:

- **Permanent Position**:

- **Sydney Based**

**How will I Help?**

This position is responsible for delivering the varied lending service needs of clients across several Industry groups. The role supports strategic business relationships and works seamlessly with internal business partners to ensure exceptional service is provided at all interactions for new and existing products and services.

You will be accountable for supporting clients with their lending and Financial Markets’ needs - including credit processes, lending, and funds products. You will also be responsible for the service delivery and support to client portfolios, ensuring oversight of all services and enquiries being resolved and responded to on behalf of our customers within Corporate & Institutional Banking (CIB).

You will also:

- Develop a deep understanding of the industry sector and the product and process needs of our clients to anticipate upcoming needs.
- Collaborate and share knowledge and expertise within the team to deliver a superior client experience.
- Contribute to and support the delivery of continuous process and product improvement, working with various project & product teams to ensure successful delivery of change.
- Ensure all customer needs are met in a timely and efficient manner.

**What’s in it for me?**

This is an opportunity to join Westpac’s Institutional Bank (WIB) to learn, develop, and hone your institutional banking knowledge. The role will be beneficial in building your foundational experience and network within WIB to ideally help facilitate further opportunities in WIB.

On a personal note, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

Proven ability managing clients, understanding their servicing needs across one or more of Lending products and Financial Markets solutions. You will have strong commercial and business acumen with a solid understanding of Sales, Product & Implementation processes as well as associated systems, processes, and procedures to support them.

Some further advantageous skills:

- Pro-active management of business partners to ensure timely delivery of services to clients in portfolio.
- Compliance with all legislative, regulatory, and corporate policy requirements, processes and standards to minimise risk.
- Demonstrated history of developing and maintaining relationships with key clients and internal stakeholders

**What is it like to work there?**

For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
- **We inspire our people and together we are creating better futures **. It’s our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
- **We empower our customers **. It’s our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
- **We make change happen in the community **. It’s our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
- **We deliver for our shareholders by creating better futures together **. It’s our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.

**How do I apply?**

Start Here. Just click on the APPLY button.

Do you need reasonable adjustments during the recruitment process?

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.