Customer Complaints Manager
2 days ago
Lead the charge on becoming best in industry for complaints.
This role can be based in either our Morwell or Dandenong office.
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._
Why work for Aussie?
We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down
Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun
Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).
And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found
here
The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms
Let’s talk about you
Lead the Complaints team in continually providing exceptional customer service whilst achieving departmental objectives, and meeting or exceeding Key Performance Indicators.
How will you support our “Why?”- Oversee the management of ABB’s complaints handling processes, and the delivery of complaint resolution in line with relevant regulatory and legislative requirements- Delivery of complaint resolution in line with relevant regulatory and legislative requirements- Manage team performance and work alongside staff to ensure resolution compliance targets are met-
- Escalate customer complaints in accordance with the Aussie Broadband policy and procedures
If you have an questions get in touch today with our fantastic team at
If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.
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