Complaints Team Leader

6 days ago

Dandenong, Australia Aussie Broadband Full time

Lead the Way as our Complaints Team Leader

This is an exciting pathway to leadership excellence and growth As our Complaints Team Leader, you'll leave a lasting impact on customers and team members alike.

You'll lead and guide your team through complaints reporting, regulatory matters, and daily operations.
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here


The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms

Let’s talk about you- Telco industry knowledge- Familiarity with internal complaints handling policies- Strong interpersonal skills for effective complaint management- Experience in technical support, accounts, customer service, or related fields, or relevant qualifications- Proficiency in negotiation and innovative thinking- Ability to work independently and as part of a team

How will you support our “Why?”- Handle escalated complaints promptly and effectively- Assist in reporting on complaints and team performance- Lead a small to medium sized team- Meet internal performance requirements, customer service standards, and call handling targets- Cultivate and sustain professional relationships with customers

If you have an questions get in touch today with our fantastic team at

If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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