Residential Customer Service Team Manager

2 weeks ago

Dandenong, Australia Aussie Broadband Full time

**Introduction**:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

**Our fantastic culture thrives on our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here

We also can’t forget the very hard-working coffee machine and the casual dress code.

**Description**:
What your responsibilities will include, but are not limited to:
Provide leadership, development and coaching. Actively engaging and supporting the development of your team to ensure better performance and succession planning
Manage a medium to large sized team and coordinate with team leaders to meet organisational requirements
Manage team performance and work alongside staff to ensure targets are met
Planning resource requirements within your team, including recruitment and training
Assist in improving the BAU procedures and support environment
Escalate customer complaints in accordance with the Aussie Broadband policy and procedures
Coordinating day to day operations in conjunction with the Team Leaders & Aussie Experts, including rostering and managing leave approval

**Skills and Experiences**:
**What we’re looking for**:
An understanding of the telco industry
Approachable and can explain things in a clear and direct manner
Strong leadership skills
An understanding of customer service principles
Advanced computer skills
Capability to work independently and as part of a team

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

  • Residential Service Delivery Officer

    4 days ago

    Dandenong, Australia Aussie Broadband Full time

    Known internally as Residential Service Delivery Officer, we have a great opportunity for you to join our team in a swiftly-moving, phone-based environment. Based in our Dandenong office. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole...

  • Inbound Residential Sales Consultant

    6 days ago

    Dandenong, Australia Aussie Broadband Full time

    The Inbound Residential Sales Consultant provides support to sales team who oversee all residential services provided to new and existing customers of Aussie Broadband. - At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that...

  • Customer Service Team Leader

    6 days ago

    Dandenong, Australia Sharp & Carter Full time

    Excellent starting salaries and great growth opportunities - Awesome culture and management always on your side - Beautifully renovated office and FREE parking on site **About the role** Our client is a true market leader in their space and is committed to delivering exceptional customer experiences. With a strong focus on innovation and customer...

  • Customer Service Support

    2 weeks ago

    Dandenong, Australia Baptcare Full time

    Customer Service Support - In Home Care - East Maximum term until 11/11/25 Full-Time role Hybrid model, monthly need to attend in-person meetings in head office Camberwell. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that provides residential and...

  • Customer Service Support

    17 hours ago

    Dandenong, Australia Baptcare Full time

    Customer Service Support - In Home Care - SouthEast region Permanent Full-Time role (2 Positions) Hybrid work environment office & home based, monthly need to attend in-person meetings in head office Camberwell. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven...

  • Customer Service Manager

    1 week ago

    Dandenong, Australia Linear Technik Full time

    As market leaders in Linear Motion, Linear Technik are always on the lookout for exceptional staff to join our team and assist with our strategy of growth. We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time. The Position - Provide leadership and be part of the...

  • Customer Service Support

    2 weeks ago

    Dandenong, Australia Baptcare Full time

    Customer Service Support - In Home Care Eastern region Permanent full time role Hybrid work environment, monthly need to attend in-person meetings in head office Camberwell. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that provides...

  • Administration & Customer Services Officer

    1 week ago

    Dandenong, Australia Vertikote Group Full time

    **Key Administration Role**: - **Customer Service Focus & Interaction**: - **Hands On**: - **Unique Opportunity - Immediate Start**: - **Powder Coating Industry Leader** **Location: Dandenong VIC** Vertikote is recognised as one of Australia's leading and most accredited applicators of powder coatings servicing the architectural, construction,...

  • Residential Manager Nfp Dandenong

    1 week ago

    Dandenong, Australia Eligo Group Full time

    Beautiful home renowned for quality care - Strong leadership and client services skills required - Highly supported role within a leading NFP organisation This is a brilliant opportunity to join a highly respected and renowned NFP aged care proviider. As an innovative and leading provider of aged care services, they offer strong guidance and development to...

  • Customer Service Support

    2 weeks ago

    Dandenong, Australia Baptcare Full time

    Customer Service Support - In Home Care - East Maximum term until 11/11/25 Full-Time role Hybrid model, 3 days in our Camberwell office 2 days from Home. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that provides residential and community care for...