Change Manager

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**See yourself in our team**

The **Chief Data & Analytics Office (CDAO)**is dedicated to shaping and delivering an integrated and consistent approach for the Group’s data, analytics, and AI capabilities. This role is part of the **CDAO Transformation and Change Centre of Excellence (CoE)**, reporting to the Chapter Lead responsible for the Group’s data transformation and change efforts.

**In this role**

You will support the Group-wide data transformation (CommBank.data), playing a crucial role in enabling every part of the Bank to leverage cutting-edge data, AI, and analytics to reimagine customer experiences and build a brighter future. This aligns with the Bank’s ambition to become the best AI bank in the world.

**Do work that matters**

As a Change Manager, you will work closely with Senior Change Managers to support the data transformation, where we are developing a world-class ecosystem that seamlessly integrates with every part of the Bank, driving faster, more personalised, and innovative customer and employee experiences.

**On any given day, you will**:

- Conduct change impact assessments to ensure the people-related benefits and risks of various data changes are well-understood and managed.
- Design, integrate, and execute effective change plans and other change artefacts to manage the people impact of proposed data changes and initiatives.
- Identify and manage stakeholders, delivering a targeted engagement experience.
- Influence the user experience by advocating for the voice of the customer.
- Own the data change adoption and embedment through integrated strategic and tactical communications, engagement, coaching, and tracking change effectiveness.
- Support change governance activities and identification of risks.
- Collaborate across the CDAO Transformation and Change CoE to build an exceptional culture and drive knowledge sharing, learning, and problem-solving.

**We’re interested in hearing from people who have**:

- Experience in data and/or technical transformation and change programs and projects (highly advantageous).
- Proven experience in change planning and delivery, particularly in Pace/ scaled-Agile.
- Strong writing skills and the ability to simplify complex messages.
- Confidence in planning and conducting workshops, facilitating working groups, designing stakeholder engagement and training, and driving communication.
- Excellent organisational skills, with a demonstrated ability to meet deadlines and prioritise tasks.

**Working with us**

We offer flexible work options, including spending at least half your time each month in the office. Other options include adjusting start and finish times, part-time roles, and job sharing. Discuss with us how these can suit you.

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Advertising End Date: 14/03/2025

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