Team Lead

19 hours ago

Adelaide Region SA, Australia HAYS Full time

12 Months Contract Opportunity for a SA Government Department based in the Adelaide CBD

**Your new company**

This well-regarded SA Government Department has a long-term opportunity for an experienced Service Desk Team Lead to use their extensive experience to guide a team in a faced-paced environment.

**Your new role**

**What you'll need to succeed**
- Strong previous experience in a Service Desk environment
- Experience as a Team Leader
- Excellent verbal and written communication
- Strong skills with Windows 7 & 10, Microsoft Suite products, Active Directory, and call logging systems
- Strong problem-solving abilities through investigation, research and consultation
- Ability to accurately document procedures to improve response, installations and training
- Proven ability to meet deadlines and work under pressure with mínimal supervision
- Prioritisation is a must
- Ability to provide thorough and accurate support due to the critical nature of the tickets that you will be handling
- Experience working in an ITIL environment will be highly regarded
- Experience working in a night shift environment or rotating 24x7 environment is essential

**What you'll get in return**
- 7 weeks of full-time training during the day shift
- A long-term contract
- The chance to work for an SA Government Department

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2784491

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