Program Delivery Manager

6 days ago

Collingwood, Australia Smiling Mind Full time

Company Description
**Who are Smiling Mind?**

Smiling Mind is Australia’s leading technology-led not for profit that provides accessible, lifelong tools to build healthy minds. Since our launch in 2012, Smiling Mind has reached almost 6.4m App downloads, 200k+ Education Program users, provided solutions for 1000’s of workplaces and has partnerships with the likes of Medibank, MYOB and Dulux.

Smiling Mind is Australia's #1 mindfulness meditation provider - in fact through our programs we have reached over 7M children and young people, 165,000 teachers and 50,000 employees globally - but it's just the beginning. We have big growth plans, this is a challenging and inspiring role and we are looking for an intelligent self starter and exceptional communicator.

Smiling Mind’s purpose is to help every mind thrive.

**Job Description**:
Smiling Mind delivers a wide range of training programs in education settings and workplaces as a key driver of its impact. The Delivery Manager plays a critical role in the implementation and logístical management of Smiling Mind’s suite of these programs. With a keen eye for operations, process efficiency and improvement, you will have oversight of delivery processes, supporting internal teams through development of robust systems and processes that meet (or exceed) the requirements of our funded programs and our clients. You will be proficient in using systems and technology to support operational excellence, with particular expertise in CRM management and data analysis to drive efficiency. You will also embed a continuous improvement culture, to ensure opportunities for program improvement are proactively identified and optimised.

This is a role for an extremely driven and passionate team member who believes that accessible and impactful preventative mental health and wellbeing tools will be key to realising a generational change in Australia’s mental health. You will have a passion for operational excellence, and using systems and processes effectively to deliver high impact.

This role will initially be hired as a 12 month contract.

**Qualifications**:
**Sound like your dream gig?**

Do you have;
- Experience in delivering complex, multi-faceted health or education programs. Bonus if your experience is in mental health, education and/or digital health.
- Experience in using CRM and other data systems to support delivery.
- Experience in managing, supporting and motivating teams to produce exceptional results.
- Lateral thinking and the ability to ‘connect the dots’, identify opportunities and risks across multiple program areas, and take action accordingly.
- Experience in quality and process improvement methodologies and using data to drive process improvements.
- Adept with technology and implementing improvements across a range of systems.
- Excellent written and verbal communication skills

Additional Information
**Life at Smiling Mind**

We're a small team with a big vision so expect to be surrounded by people who are passionate about changing the future generations of Australians. Inspiring people to reach their potential is a state of mind in our not-for-profit and we also know that strong commercial outcomes equate to greater impact.

Our people have tenacity, creativity and resilience in spades, meaning we punch well above our weight, working together as a team to achieve great things.

Other perks include flexible working, salary sacrificing, a Collingwood warehouse office, team mindfulness sessions and a dog-friendly office.

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