Donor Program Coordinator

12 hours ago

Collingwood, Victoria, Australia Melbourne IVF Full time $60,000 - $90,000 per year

Donor Program Coordinator (Administrator)

Full-time 12-month contract

Melbourne IVF – Collingwood

Melbourne IVF (MIVF) is one of Victoria's leading fertility providers, helping people become parents through the donation of sperm, eggs, embryos, and via surrogacy arrangements. We work with both known and de-identified donors, providing guidance and support at every stage of the journey.

We are now seeking a motivated and detail-oriented Donor Program Coordinator (Administrator) to join our Melbourne-based team. This is a full time (1.0 FTE)12-month fixed-term contract with the potential to become an ongoing permanent role.

In this role, you will work across all donor programs while also contributing to key projects that ensure full compliance with Victorian legislation. The position requires strong administrative skills, exceptional attention to detail, and the ability to work with empathy and professionalism in a patient-focused environment.

In this role you will be responsible for:

  • Coordinating the delivery of MIVF's donor programs, including sperm, egg, embryo, and surrogacy pathways
  • Supporting donors and intended parents throughout the program process, ensuring accurate and timely communication
  • Managing donor linking enquiries and conducting record searches to update medical, consent, and contact details
  • Assisting with program administration, including donor databases, waitlists, and allocation processes
  • Providing support to the wider donor program team as needed
  • Participating in auditing of donor files, records, and communications to ensure compliance with legislation and MIVF policies
  • Contributing to donor program projects aimed at improving compliance, processes, and patient experience

The ideal candidate will have:

  • Compassion and empathy for a diverse range of donors and intended parents
  • Commitment to delivering exceptional customer service and patient care
  • Excellent written and verbal communication skills
  • Strong administration and database management experience
  • High attention to detail and accuracy
  • The ability to work independently while contributing to a collaborative team environment
  • Strong organisational skills with the ability to meet deadlines
  • Previous experience in fertility, healthcare, or compliance-based administration (desirable but not essential)

About us

Melbourne IVF is part of Virtus Health, one of the largest fertility networks in Australia, delivering world-class fertility care supported by the latest science and technology. We are passionate about making a real difference in people's lives, while fostering a supportive and collaborative work environment.

If you are looking for a rewarding role where your skills will directly contribute to helping families grow, we would love to hear from you.

Apply now through Seek or by emailing the MIVF Team Leader, Leia

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