Customer Service Officer

**Customer Service Officer - Metro Sydney OR Regional**

**ABOUT THE ROLE**

Due to our continued growth, we have an exciting opportunity for a values aligned individual to join the team in the position of Customer Service Officer.

The Customer Service Officer (CSO) is responsible for delivering a high quality customer experience to internal and external customers via our customer service centre. The CSO role is integral to ensuring our customers needs are at the centre of what we do and we provide and end to end service, delivering a faultless and consistent experience.

Duties included in this role are (but not limited to):

- Triaging repair requests received from our customers
- Issuing work orders to our multi trade contractors
- Develop and maintain relationships with contractors and customers
- Processing of invoices and quotes from contractors
- Providing advice and assistance to customers in relation to all housing assistance, tenancy and property management enquiries.
- Processing customer payments, credits and transfers.
- Processing of forms and daily administrative duties including assisting other internal departments.

**WHAT WE LOOK FOR IN YOU**

You will be representing Hume, assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:

- Outstanding communication and planning skills, with the ability to problem solve
- Previous experience in property maintenance or the construction industry is an advantage
- Experience working in a scheduling or coordination role
- High volume customer service-based experience, both in person and over the phone
- Ability to manage multiple administrative tasks
- Ability to resolve customer queries and complaints to a high standard
- Understanding of and capacity to relate to people from a diverse range of social and cultural backgrounds
- Intermediate Microsoft Word, Excel and Outlook and experience using a CRM system.

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, fun and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 35 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**New Opportunities**

Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focussed organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has