Customer Service Officer

17 hours ago

Fairfield, Australia Fairfield City Council Full time

**Closing date**: 21/09/2025 4:00 PM AUS Eastern Standard Time

**Location**: Fairfield LGA

**Department**: Leisure Centres, Showground and Golf Course

**Employment type**: Casual

**Work Arrangement**: On-site

**THE POSITION**:
The Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs, selling memberships and general administrative duties relating to the role.

This role is best suited to someone who has a real passion for customer service and loves to go above and beyond to create a positive and enthusiastic customer experience

**ESSENTIAL**
- Experience in sale and promotion of goods and services and reception services.
- Experience working within a customer service environment and delivering a high level of customer satisfaction.

**DESIRABLE**:

- Experience with computerised point of sale systems and membership sales
- Experience in a leisure centre/hospitality environment
- Conflict resolution and interpersonal skills
- Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviours’ such as honesty and motivation.

**SALARY & EMPLOYMENT CONDITIONS**
- Casual Positions
- various hours per week
- $35.07 per hour which is Grade 2 entry level, 25% loading is offered for casual employees, penalty rates for weekend work, plus 12% Super
- A uniform is provided
- ** Hours of Work**:Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs

**CLOSING DATE**:Sunday 21 September 2025 at 4.00pm.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

**NOTES**:
Please upload documents in PDF format.

**PO BOX 21**BRADLEY CUTTS**

**FAIRFIELD NSW 1860**GENERAL MANAGER

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