Inbound Customer Service

3 days ago

Fairfield, Australia HR Ambassador Full time

**Immediate start**:

- **Career development**:

- **Supportive team environment**

Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design.

Due to rapid growth a new and exciting opportunity has become available for an **Inbound/Outbound** **Customer Service Officer (Escalations) **to join their busy team in Wetherill Park on a fulltime permanent basis.

**Key Responsibilities;**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalised in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing knowledgeable, courteous and helpful service.
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish and maintain effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency

**About you;**
- Previous experience in a customer service role, ideally with escalations experience
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded

If you are looking for your next opportunity & enjoy customer service **APPLY now**

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Fairfield NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

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