Customer Service + Sales Team Member

4 days ago

Fairfield, Australia Appliance Giant Full time

**About the Role**

Are you passionate about providing exceptional customer service and driven to assist in the growth of a family business? Join our energetic team at Appliance Giant as a Customer Service + Sales Team Member In this crucial role, you'll be the face of our brand, delivering outstanding support to our customers and driving revenue through expert product knowledge and consultative selling.

**Key Responsibilities**
- **Provide expert advice** on a wide range of home appliances to help customers find the best solutions.
- **Accurately process sales transactions**, with upselling and cross-selling opportunities where appropriate.
- **Maintain detailed records** of customer interactions and sales activities in our system.
- **Collaborate** with the sales, inventory, and customer service teams to deliver a seamless customer experience.
- **Participate actively** in team meetings and training sessions to sharpen your knowledge and sales skills.

**What We’re Looking For**
- **Proven experience** in customer-facing roles (appliance retail, general retail, or call centres preferred).
- **Exceptional communication skills** and the ability to build rapport with customers.
- **Strong product knowledge** with the ability to sell consultatively and close deals effectively.
- **Comfortable in a fast-paced, target-driven environment**, with a focus on results.
- **Exceptional attention to detail**, delivering high-quality work at all times.
- **Adaptable and eager to learn**, with a growth mindset to succeed within the role.

**What We Offer**

At **Appliance Giant**, we believe in creating a rewarding work environment where our employees thrive. We offer:

- **A competitive salary package** reflective of your skills, experience, and performance.
- **Generous staff discounts** on home appliances.
- **Ongoing training and career growth** opportunities.
- A **collaborative, team-oriented workplace** where your contributions are valued.
- **Consistent 9 AM - 5 PM work hours**, providing stability and supporting a healthy work-life balance.
- **Convenient Fairfield location** with **easy access to public transport**.

**About Us**

Appliance Giant is a leading online retailer of home appliances, operating from our **Fairfield, NSW** HQ. As a pureplay eCommerce business, we are committed to providing customers with the best products, expert advice, and a seamless shopping experience. With a focus on continuous growth, we’re proud of our journey from a local appliance store to a trusted online retailer, servicing Australia.

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Salary packaging

**Education**:

- Diploma (preferred)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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