Business Manager

6 days ago

Lindfield, Australia FILICIOUS Pet services Full time

**Business Manager - Pet Grooming, Retail & Daycare (Sydney)**

**Who we are**

Based in Lindfield, Sydney, FILICIOUS PET SERVICES we are a well-established **pet grooming, retail and daycare business** with over 6 years of experience.

More than just grooming, **our mission is to create a comfortable and happy life for every dog we care for.**We have developed our own **Special Care Dog Service**, tailored for dogs who need extra patience and understanding, and a **Puppy Grooming Classroom,**designed to help young puppies adapt to grooming in a positive, stress-free way.

Our grooming team is **supported by a highly skilled professional groomer,**ensuring the highest quality of care and giving you the freedom to focus on leadership, people and growth.

Our culture is **positive, supportive and team-driven** - every member of our team is passionate about dogs and committed to delivering the best experience for pets and their families.

**The role**

We are seeking a dedicated and hands-on **Business Manager**to lead our daily operations and support the next stage of our growth.

Reporting directly to the owner, you will act as the right hand of the business, taking responsibility for people, processes and client experience. You will be managing a small team of 2-6 staff, overseeing both operations and customer service, while also helping to expand our services and client base.

**Key responsibilities**
- Oversee daily business operations as the go-to person for staff and clients
- Manage rostering, training and staff development for a team of **2-6 staff**:

- Handle client enquiries, bookings and retail operations
- Support grooming and daycare staff during busy periods (e.g. bathing, drying - no grooming required, but grooming knowledge is essential)
- Ensure smooth operations including cash handling and problem-solving
- Drive business growth and support expansion, including future hiring opportunities

**What we are looking for**

We welcome applicants from different professional backgrounds who are ready to step into leadership within the pet industry. You may have experience as a:

- Retail Supervisor or Small Business Manager
- Vet Nurse with a passion for management
- Team Leader from a pet-related or customer service industry

Essential qualities:

- Strong leadership, organisation and problem-solving skills
- A genuine love for dogs and excellent customer service focus
- Basic knowledge of pet grooming (training will be provided)
- Hands-on, adaptable and supportive team player
- Fluent English (written and spoken)
- Australian PR or Citizenship required

**Salary & Classification**
- Full-time preferred, casual and part-time positions negotiable
- Future earning potential through a **base salary plus performance incentive/commission structure**

**What we offer**
- A positive, supportive and team-focused workplace
- Opportunity to play a key role in shaping the future of a unique and growing pet services business
- Pet grooming knowledge training to support your role
- No weekend or public holiday work required - rare in the pet and retail industry
- Flexible working hours to suit your lifestyle (Monday-Friday)
- Transparent career pathway with future potential to move into an Area Manager role as the business expands

Location: Lindfield, NSW

Full-time, salaried position

**How to apply**

Please send your **Resume and Cover Letter**outlining your experience and why you are the right fit for this role.

Pay: From $62,000.00 per year

Work Location: In person

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