System Support Analyst

2 weeks ago

Melbourne, Australia Intelerad Full time

Company Description

Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more. Solving problems and revolutionizing healthcare is the reason Intelerad was founded. For almost 20 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with over 400 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting.

We provide a workplace that encourages teamwork, promotes well-being, autonomy, and creativity.

We are Intelerad. Join us if you care to make a difference in healthcare.

**Job Description**:
Purpose

Accountabilities
Respond to client problems (phone/portal) and actively monitor client sites:

- Log and document all incidents within a ticketing system and problems within JIRA;
- Refer incidents to other parties when an incident is beyond your current skill-set;
- Proactively monitor, document and fix problems or anomalies found at our clients’ installations;
- Manage and exceed customers’ expectation by providing excellent service
- Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
- Versatility to rotation shift & pager scheduling;
- Participate in sharing knowledge and publishing Knowledge articles

Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:

- Front-End Applications
- IntelePACS software
- Linux
- Voice Recognition Software
- Peripheral devices

**Qualifications**:
Pre-requisites
- 3 years of work experience in Linux administration and technical customer support
- Knowledge of Linux operating systems for Servers and Workstations
- Excellent communication skills in French & English (verbal and written)
- Experience running basic queries in Microsoft SQL Server 2008 - an asset
- Knowledge of Linux - an asset
- Remote troubleshooting (ssh, VPN tunnels) - an asset
- Experience in a medical and/or research environment - an asset

Desired Competencies
- Excellent customer service skills
- Excellent problem solving & analytical ability
- Displays high attention to problem description, detail, and impact
- Ability to work under pressure

Additional Information
- Competitive salaries
- Corporate bonus program
- Employee recognition program
- Employee referral program
- Flexible hours
- Comprehensive insurance plan
- Training & skills upgrading
- Social events
- Dynamic culture

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Nixil Full time $90,000 - $120,000 per year

    Security Clearance Required for this role:Must have a Current Baseline security clearance.The role will be located in either Adelaide, Brisbane CBD, Canberra or Melbourne CBD offices.We're seeking an experienced IT Systems Analyst to join a large Federal Government agency supporting critical national systems.In this role, you will specialise in analysing,...

  • Systems Analyst

    4 days ago

    Melbourne, Australia Kapsch TrafficCom Australia Full time

    **Kapsch TrafficCom** is a market leading, global provider of Intelligent Transportation Systems (ITS) in the segments of toll collection, traffic management, safety and security, smart urban mobility and connected vehicles. Kapsch TrafficCom's end-to-end solutions cover our customers' entire value creation chain, from components and design to the...

  • Systems Analyst

    2 weeks ago

    Melbourne, Victoria, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year

    Locations: Canberra, Brisbane, Melbourne, Sydney, Adelaide, Perth, Darwin, Hobart, LauncestonLong-term EngagementMinimum Baseline Clearance requiredFinXL is seeking a highly experienced and skilled Systems Analyst to join our clients in Canberra, Brisbane, Melbourne, Sydney, Adelaide, Perth, Darwin, Hobart, Launceston. The Systems Analyst (Service...

  • Systems Analyst

    1 week ago

    Melbourne, Australia Jetstar Full time

    **Company Description** We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian...

  • Systems Analyst

    2 weeks ago

    Melbourne, Australia Kapsch TrafficCom Australia Full time

    **Kapsch TrafficCom** is a market leading, global provider of Intelligent Transportation Systems (ITS) in the segments of toll collection, traffic management, safety and security, smart urban mobility and connected vehicles. Kapsch TrafficCom's end-to-end solutions cover our customers' entire value creation chain, from components and design to the...

  • Finance Systems Analyst

    4 days ago

    Melbourne, Australia Sharp & Carter Full time

    CBD Location / Flexible working arrangement offered to all staff - High level excel skills required - 12 month Fixed Term Contract / $130,000 + Superannuation **About the Company** Sharp &** **Carter have been engaged to source an experienced Finance Systems Analyst for an established organisation with a proud history here in Melbourne. **About the...

  • Systems Analyst

    5 days ago

    Melbourne, Australia Qantas Airways Limited Full time

    Join and shape a growing Pricing and Revenue Management Team in the Jetstar Customer & Commercial team. - Engage with multiple commercial functions to support digital, ancillary, and operational initiatives. - Permanent, full-time role based in our Collingwood head office in Melbourne (Hybrid working options available) Jetstar thrives on innovation! We are...

  • Merchandise Systems Analyst

    2 days ago

    Melbourne, Australia Country Road Group Full time

    Your role as a Systems Analyst - Merchandise will analyse and document system requirements and work with Business Stakeholders and IT to ensure systems development and implementation meet requirements. Reporting to the Domain Manager - General Merchandise, Clothing and Food, you will validate solution designs and architecture against business and system...

  • Junior Systems Analyst Not-for-profit

    5 days ago

    Melbourne, Australia Robert Half Full time

    Are you looking to kick start your career? Join this leading not-for-profit organisation as a Junior Systems Analyst. **The Company** Robert Half are proud to be partnering with our client, a leading not-for-profit organisation who are seeking a Junior Systems Analyst to join their team. If you are keen to join a successful, high performing institution,...

  • Payroll Systems Support Analyst

    2 days ago

    Melbourne, Australia Downer Group Full time

    The HR/Payroll Systems Support Analyst is a member of the team that is responsible for delivering high quality, robust, timely and efficient changes ensuring payments to employees are free of systemic errors. In this role you will provide first level support, investigate issues raised by the Payroll Operations team, gather business requirements for changes...