Payroll Systems Support Analyst

2 days ago

Melbourne, Australia Downer Group Full time

The HR/Payroll Systems Support Analyst is a member of the team that is responsible for delivering high quality, robust, timely and efficient changes ensuring payments to employees are free of systemic errors. In this role you will provide first level support, investigate issues raised by the Payroll Operations team, gather business requirements for changes and delivers system configuration changes to various business stakeholders.

The systems include Oracle Payroll, SAP Payroll, Kronos Workforce Central and Dimensions. This position is part of the People Services Team, which is part of the Business Services Centres.

**Responsibilities**:

- Deliver compliant system configuration to ensure our employees are paid accurately.
- Ensure assigned tickets are managed in accordance within SLAs.
- Provide quality first level support to payroll teams.
- Liaise with business stakeholders to understand and analyse requirements.
- Ensures business requirements are clearly documented and handed over to the IT Support Technical team for development or further technical analysis.
- Delivers systems configuration to service level standards of timeliness and quality ensuring compliance to relevant industrial instruments and business requirements.
- Ensures completed business requirements are provided to the Test Team for test case preparation and execution, and support testing as required.
- Provides accurate administration, support, and maintenance of the respective HR Payroll systems.
- Actively participates in continuous improvement initiatives to improve the service offering.

**Benefits Of Working with Downer**
- Work with an ASX listed company, working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:

- Professional development programs
- Access to professional memberships and industry networks
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee’s wellbeing needs:

- Flexible work arrangements
- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- A range of Corporate Benefits, including:

- Discounted services (car hires, hotels, insurance, retail stores, gyms)

**Why Downer?**

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

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