Key Accounts Administrator

2 days ago

Noble Park North, Australia Nationwide Group Full time

Employer of Choice - Australian Business Awards 2020 and 2021
- Australia’s Leading Towing and Transport company
- Noble Park location - hybrid work arrangement

**Who we are**
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**
We are seeking a resourceful and enthusiastic Administrator to help nurture and strengthen our business relationships with our key clients, and assist the Business Development team in the realisation of growth opportunities.
Additionally, the role involves:

- Maintaining our contracts database, ensuring version control, identifying key contractual requirements and managing contract renewals
- Client relationship management - arranging regular meetings with key clients, taking minutes and managing action items to completion
- Marketing - reporting on key website metrics
- CRM Maintenance - Keeping client details up to date and reporting on BD pipeline and customer satisfaction matrix
- Tender management - managing the tender submission process and providing feedback on unsuccessful tenders
- Assisting with other key business initiatives as required.

**Skills & experience**
To be successful in this role, you will have:

- Experience in an administrative support role, ideally in a similar client relationship setting.
- Experience with tender documentation processes and management
- Proven ability to be discrete and maintain a high level of confidentiality at all times.
- Strong written and verbal communication
- Intermediate to advanced skills in Microsoft Office suite, including Word, Excel and PowerPoint

**Why work with Nationwide group**
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:

- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts;
- An employee assistance program;
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.
- Flexible working arrangements

**How to apply**
Interested? To APPLY, please submit your resume and cover letter (.docx or.pdf formats accepted only).
No recruitment agencies please.

**Schedule for this job**
- 8 hour shift
- Monday to Friday
- No weekends

**Benefits offered**
- On-site parking
- On-site gym
- Casual dress
- Work from home
- Employee assistance program

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