Head of Account Management

2 days ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Asset Management- Permanent**The key objectives of the Head of Custody Account Management include the following**:
Ensure Business as Usual excellence by:

- Developing a culture within Operations that creates a focus on high levels of client services and satisfaction
- Ensuring that agreed quality standards are met for both internal and external deliverables
- Effectively engaging with clients, investment managers, Banks, Network and prospects and other relevant parties as part of BAU service delivery and in support of new business initiatives
- Aligning Asia Pacific Operations to the best standards
- Ensure strong management and leadership
- Budget/Cost Management, rationalisation and improvement / cost efficiencies (where possible)
- Effective change management support and innovation in Operations
- Meeting operational risk incident objectives

**The primary role of the Head of Custody Account Management is to**:

- Understand market and industry trends and developments within the custody and clearing market segment to create a strong value proposition to this key market segment.
- Understands client strategy to ensure they are positioned as “partner of choice” in the provision of solutions.
- Ensures relevant Product Heads and managers are made aware of opportunities.
- Builds strong personal relationships with clients and market influencers.
- Ensure the business is responsive to client concerns and issues
- Part of the new sales process locally, regionally and globally to provide Operational input and advice as required.
- Meeting all internal governance, compliance and regulatory requirements
- Ensure relationship meets both client and operational SLA’s and KPI’s.
- Ensuring client satisfaction levels are maintained at a high level through excellent and consistent service delivery of required products and service and prompt resolution to complaints, issues and disputes
- Building a reputation as a trusted advisor to all clients
- Ensuring that the matrix structure ( if required) running across functions and geographies is effective

**Technical Knowledge and Education**
- Minimum 10- 15 years’ experience within the Financial Services industry with a minimum of 5 years’ management experience
- Minimum of 5 years’ direct Australian and New Zealand market experience in Custody and Treasury operations
- Proven success with development of business opportunities within this client segment and ability to manage change processes or be key operational sponsor
- A strong mix of management and leadership skills along with 10+ years’ operations, client services / account management experience within the custody and funds management industry

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