Head of Account Management

1 day ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Asset Management- Permanent**The key objectives of the Head of Custody Account Management include the following**:
Ensure Business as Usual excellence by:

- Developing a culture within Operations that creates a focus on high levels of client services and satisfaction
- Ensuring that agreed quality standards are met for both internal and external deliverables
- Effectively engaging with clients, investment managers, Banks, Network and prospects and other relevant parties as part of BAU service delivery and in support of new business initiatives
- Aligning Asia Pacific Operations to the best standards
- Ensure strong management and leadership
- Budget/Cost Management, rationalisation and improvement / cost efficiencies (where possible)
- Effective change management support and innovation in Operations
- Meeting operational risk incident objectives

**The primary role of the Head of Custody Account Management is to**:

- Understand market and industry trends and developments within the custody and clearing market segment to create a strong value proposition to this key market segment.
- Understands client strategy to ensure they are positioned as “partner of choice” in the provision of solutions.
- Ensures relevant Product Heads and managers are made aware of opportunities.
- Builds strong personal relationships with clients and market influencers.
- Ensure the business is responsive to client concerns and issues
- Part of the new sales process locally, regionally and globally to provide Operational input and advice as required.
- Meeting all internal governance, compliance and regulatory requirements
- Ensure relationship meets both client and operational SLA’s and KPI’s.
- Ensuring client satisfaction levels are maintained at a high level through excellent and consistent service delivery of required products and service and prompt resolution to complaints, issues and disputes
- Building a reputation as a trusted advisor to all clients
- Ensuring that the matrix structure ( if required) running across functions and geographies is effective

**Technical Knowledge and Education**
- Minimum 10- 15 years’ experience within the Financial Services industry with a minimum of 5 years’ management experience
- Minimum of 5 years’ direct Australian and New Zealand market experience in Custody and Treasury operations
- Proven success with development of business opportunities within this client segment and ability to manage change processes or be key operational sponsor
- A strong mix of management and leadership skills along with 10+ years’ operations, client services / account management experience within the custody and funds management industry

  • Head of Account Management

    23 hours ago

    Sydney, New South Wales, Australia The Placement Collective Full time $120,000 - $180,000 per year

    Head of Client PartnershipsLead Strategic Client Relationships | Drive Retention & Growth | Corporate Travel LeaderAre you a strategic relationship leader with a passion for delivering exceptional client outcomes? This is your opportunity to join a forward-thinking corporate travel management business, where you'll shape client strategy, inspire a...

  • Head of Account Services

    2 weeks ago

    Sydney, Australia Just Eat Takeaway.com Full time

    **About Menulog** Menulog is one of Australia and New Zealand's largest online ordering and food delivery platforms, with more than 15,000 restaurant partners and three million active customers across Australia and New Zealand. Having launched more than 13 years ago, Menulog pioneered the online food delivery industry globally, and is now one of 13 market...

  • Head of Fund Accounting

    2 weeks ago

    Sydney, Australia Perigon Group Full time

    An opportunity to lead a high performing team of professionals - Excellent hybrid working model to promote WLB - Attractive salary and bonus on offer **This well-established financial services business is a leader in funds administration and data management.** As Head of Fund Accounting, you will be responsible for: - Leading and developing a high...

  • Head of Accounting

    1 week ago

    Sydney, Australia Sleek Full time

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business...

  • Head of Key Accounts

    1 day ago

    Sydney, Australia Red Bull Full time

    **Company Description**: The Head of Key Accounts has the overall responsibility for defining and implementing the On Premise strategy in the key account trade as well as to lead, train, coach and manage the National Key Accounts team to ensure a high-performance level and that the available resources are maximised in order to achieve business plan...

  • Head of Account Management

    1 week ago

    Sydney, New South Wales, Australia Transaction Network Services Australia Full time $150,000 - $200,000 per year

    TNS is hiring a Head of Account Management in Sydney, Australia to join our fast-growing business. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellenceOverall Objective:This position has ownership for managing a team of account managers...

  • Head of Accounting Services

    1 week ago

    Sydney, Australia T+O+M Executive Full time

    Our client is a leading provider of asset services and technology to asset/fund managers, superannuation providers and insures and custodians. This global business is seeking a Head of Sales to lead the sales function funds services and registry side of the business. Reporting to the COO and based in Sydney you will manage a team Account Fund Accountants...

  • Account Manager

    2 weeks ago

    Sydney, Australia Advent Facilities Management Full time

    This is a full-time hybrid role for an Accounts Manager. The Accounts Manager will be responsible for managing national clients accounts across all property sectors, providing exceptional customer service, coordinating job work orders on behalf of clients, while engaging with various stakeholders, employees, and suppliers. The role is located in Sydney, NSW,...

  • Head of Key Accounts

    1 day ago

    Sydney, Australia Barcats Full time

    Barcats is now one of the fastest-growing hospitality networks across Australia, New Zealand and the UK and is well-positioned to continue supporting and connecting the hospitality community, one job at a time. A new opportunity exists for a Head of Key Accounts to join the business. This position is for an experienced senior leader based at our Head Office...

  • Head of Finance and Account Operations

    2 weeks ago

    Sydney, New South Wales, Australia Littlewoods Services Full time $120,000 - $180,000 per year

    About LittlewoodsSince 1956, Littlewoods Services has been Enabling Insurance Entities to Operate and Thrive in Australia. From established players to ambitious new entrants, including global organisations seeking authorisation to write insurance business in Australia, we provide the knowledge and support needed to set up and thrive locally. Our specialist...