Account Manager

Division: Language Service Operations- Location: Parramatta, NSW, AU, 2150- Req ID: 68414**Account Manager - Language Services**

**Multicultural NSW**
- **Location - Parramatta (Hybrid)**:

- **Employment type - 1x temporary role up to 30 June 2025**:

- **Grade - Clerk Grade 7/8**:

- **Salary - $106,025 pa - $117,363 pa plus employer contribution to superannuation and annual leave loading**

**Your role**

The role sits in the Language Services division of Multicultural NSW. Language Services provides high quality translating and interpreting services to other government agencies and to corporate and non-profit clients. Language Services also supports the growth of a sustainable translating and interpreting sector in NSW.

The role manages incoming requests for translating and interpreting services from external government and commercial agencies while building and managing business relationships between external stakeholders and the Language Services operational teams.

**What you’ll do**
- Manage the business relationship between Language Services and its clients by acting as a liaison point.
- Engage with clients to understand their needs and explain product and services to ensure that they support business outcomes.
- Collaborate with internal teams to facilitate client need fulfilment.
- Respond and report back on client feedback and monitor satisfaction with services, programs, and procedures to inform continuous improvement.
- Collect and analyse data to learn more about client behaviour.
- Support and provide input to the quoting process on proposed client engagements.
- Resolve complaints and prevent additional issues by improving processes.
- Identify industry trends and new business opportunities to increase revenue and grow services.
- Act as a client advocate with a focus on improving customer experience.
- Engage and influence a diverse range of stakeholders to maximise business benefit and manage competing expectations.

**What we’re looking for**
- A clear and open communication style.
- Strong stakeholder engagement skills.
- Highly developed problem-solving and organisational skills
- Able to make recommendations on matters which require process or administrative changes.
- Ability to manage competing priorities in a fast-paced work environment.
- Managing workload in a changing environment.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Multicultural NSW provides lots of opportunities to make a real difference. Multicultural NSW exists to build inclusive, resilient and cohesive communities. We are the lead agency to ensure NSW sets an example for the rest of the world as a peaceful, multicultural society. Our work is underpinned by the Multicultural NSW Act 2000.

**Are you ready to join us?**

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Describe your approach to engaging with a new client for the first time.
- How do you manage your workload when you have a number of competing priorities?

**Applications close **27 August 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.