Strategic Account Manager

Salted Stone is a full-service global marketing agency and HubSpot Elite Partner looking for a **Strategic Account Manager** to join our growing Client Services team.

Salted Stone’s Strategic Account Managers (SAM) are our client’s key contacts. Our SAMs are dedicated to owning and expanding client relationships by skillfully leading complex projects, providing strategic marketing advice to both clients and our internal teams, and ultimately ensuring great outcomes for both the client and Salted Stone.

**In your role as our newest Strategic Account Manager, you’ll get to**:

- Manage, build and maintain client relationships. This includes taking a genuine interest in your clients, their organisation, and their team as well as being across their marketing challenges and goals.
- Create marketing strategies and communication plans for clients, then work effectively with them and Salted Stone’s production team to implement. This may include:

- Sharing your knowledge of strategic marketing and related trends to customize marketing programs to help drive both client and Salted Stone’s business growth.
- Managing end-to-end marketing activities for clients.
- Tracking marketing campaign results, measuring program success, and reporting metrics, then using this analysis to make recommendations and provide insights for both clients and Salted Stone to grow.
- Keeping abreast of new online trends, as well as digital marketing best practice and implementing.
- Coordinating the creation of content for website, social media platforms and direct marketing campaigns.
- Coordinating the design and update of content for client digital assets.
- Effectively project manage and grow client engagements including:

- Onboarding, kick-off sessions, educating the client on agency processes.
- Building and communicating marketing strategies and activities, and presenting results regularly to clients.
- Day to day campaign management, ensuring campaigns are running and being optimized for best results.
- Coordinating a small internal team of peers and juniors, ensuring complete accountability for all communication and context around projects, in order to effectively translate client outcomes to the production team, allowing them to seamlessly deliver the project.
- Writing clear, concise and detailed briefs for all production departments.
- Managing project sequencing in Teamwork with the production team.
- Maintaining your own campaign/project management Teamwork tasks such as client review, client feedback, client sign-off tasks, asset collection tasks etc.
- Actively look for upsell and cross-sell opportunities that will solve client challenges and requirements.

**We’ll expect you to have**:

- Demonstrated practical experience in a Marketing Account / Project Management role within an agency. Client-side experience is great too, but some agency experience is a must.
- The ability to manage multiple accounts and engagements simultaneously - this would include retainer, bucket clients and large website projects.
- A strategic mind that constantly looks for opportunities for growth for their client accounts.
- An interest in growing your knowledge through new marketing technologies and industry trends.
- Exceptional interpersonal, verbal and written communication skills.
- Exceptional time and project management skills with the ability to prioritise effectively
- Some understanding of website design and usability concepts and associated terminology, so that you can effectively present design work to clients and minimise scope creep.
- HubSpot Partner Account Manager Certification would be highly regarded.
- A strategic mind that constantly looks for opportunities for growth for their client accounts.
- An interest in growing your knowledge through new marketing technologies and industry trends.

**Outside of your technical skills, our ask is for all Salted Stone employees to**:

- ** Be team players**. Friendly, authentic, collaborative, makes an effort with relationships. Shows care and respect for those around them and themselves.
- **Have a growth mindset.** Track record of self-learning, self-improvement and innovation. Motivated. Dedicated to growth, personally and professionally.
- **Be adaptable**. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
- **Be proactive.** Demonstrates tenacity and acts without being told what to do. Brings new ideas. Finds solutions, not problems.

**Location**

This is a hybrid role. You can choose to work from our co-working space in Parramatta or home, or a mix of both. Some attendance in the office is a must during your onboarding period and this cadence can be agreed upon the time of hire. Your new Leader is based in North America, and your new team are primarily based in either Sydney or Perth. We are a global company operating across multiple time zones, so there may be some requirement to flex your schedule to account for