Current jobs related to Enterprise Account Manager - Parramatta - Optus Business Centre Parramatta

  • IT Service Owner

    1 week ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • IT Service Owner

    1 week ago

    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 507169 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Information Technology We are currently seeking an experienced IT Service Owner - Enterprise Systems/ Enterprise Systems Manager to join our IT Shared Services team and be accountable for the management of Application Delivery and Support of...

  • Enterprise Change Lead

    2 weeks ago

    Parramatta, Australia Endeavour Energy Full time

    **Work options**: Hybrid There's never been a better time to be in energy. And there's never been a more exciting time to be at Endeavour Energy. More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us...

  • Manager, Enterprise Tax Advisory

    3 weeks ago

    Parramatta Park, Queensland, Australia KPMG Australia Full time

    Company DescriptionOur Tax Advisory team supports clients managing their compliance and looking ahead to plan for their continued business success and growth. We are equipped to decisively deliver new ways of thinking, big-picture perspectives and acute insights that help clients make informed decisions.Job DescriptionYour OpportunityProvide tax and...

  • Associate Director

    1 week ago

    Parramatta, Australia KPMG Full time

    **KPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market.** We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise together,...

  • Accounts Manager

    2 weeks ago

    Parramatta, Australia Persona Health Full time

    **About Us**: Join Persona Health, a leader in occupational health services, where we are committed to excellence and innovation. We are seeking a skilled Accounts Manager to oversee our financial operations and drive strategic growth. **Role Overview**: As an Accounts Manager, you will play a pivotal role in managing our financial processes, ensuring...

  • Account Manager

    1 week ago

    Parramatta, Australia Talent Web Full time

    Parramatta Location - Attractive Salary - Permanent Role - **Parramatta Location**: - **Attractive Salary**: - **Permanent Role** **The Role**: Talent Web is representing a global leader in the Facilities and Property space who are looking for an Account Manager to look after a high-profile account based in Parramatta. The account consists of Commercial...

  • Manager, Enterprise Tax Advisory

    4 weeks ago

    City Of Parramatta Council, Australia KPMG Australia Full time

    Company Description Our Tax Advisory team supports clients managing their compliance and looking ahead to plan for their continued business success and growth.We are equipped to decisively deliver new ways of thinking, big-picture perspectives and acute insights that help clients make informed decisions.Job Description Your Opportunity Provide tax and...

  • Account Manager

    6 days ago

    Parramatta, Australia Haylo People Full time

    Expand your Workers Compensation experience into the Broker world! - Training and Progression Available - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Full Workers Compensation Account Manager position, due to...

  • Account Manager

    2 weeks ago

    Parramatta, Australia HAYLO People Full time

    Expand your Workers Compensation experience into the Broker world - Gain experience with local and national clients without the need to travel - Hybrid & Flexible Working within a Permanent Role (2 days work from home) Join a well-established National Broker as an Account Manager in Worker Compensation, supporting clients across Australia. - Step in to a...

Enterprise Account Manager

2 weeks ago

Parramatta, Australia Optus Business Centre Parramatta Full time

Job Title
Enterprise Account Manager

**Business Channels, Account Manager**

Reporting to: Territory Manager - OBC Parramatta

Location**:Parramatta**

***
The primary purpose of the Enterprise Account Manager (EAM) role is to retain existing business to grow company revenue and subscriber market share focusing on a select list of accounts in Enterprise & Mid-Market Segment.

Reporting to the Territory Manager, the EAM will need to be highly motivated, energetic with a can-do attitude to exceed business targets and execute strategies to grow market share across the portfolio and to acquire new business via customer acquisition. The role will also involve working closely with the BDM team when onboarding new Enterprise & Mid-Market customers and Solutions Consultant to drive whole-of-business sales and grow wallet share within the portfolio.

In addition to winning new customers to Optus, the EAM will be allocated a portfolio of accounts to manage with the objective of retaining and growing the share of wallet by increasing the multi-product holdings of the customer.

A proven track record of successful account management, face-to-face relationship selling and prospecting new customer opportunities is vital and success in this role will be evident through the achievement of business targets such as new gross ads in mobiles, mobile broadband, fixed voice/data. The EAM must have the ability to effectively differentiate from our competitors in the experience that Optus can provide customers and to engage with Business Owners across a range of Enterprise & Mid-Market organisations.

**KEY ACCOUNTABILITIES/ KPIs**

Deliver upon agreed sales targets in both acquisition of new Mid-Market customers and retention
- with particular emphasis on Enterprise & Mid-Market.
- The identification of potential high value Mid-Market customers to grow market share.
- Development, implementation and improvement of tactical segmentation to support the acquisition of new customers.
- Identify growth opportunity within the designated portfolio by diversifying the product portfolio to increase per customer wallet share.
- Retain current revenue through a multi relationship approach.
- Achieve/exceed all set targets in all lines of business.
- All plans presented to State Sales Manager, displaying knowledge of territories and market.
- KPI’s targeted quarterly
- Pipeline build targeted monthly - with weekly up-dates.
- Revenue growth

**Manage the development of a balanced and sustainable pipeline to deliver long term sales goals.**
- Implementation and execution of successful sales strategy
- Conduct regular meetings with State Sales Manager to review activity, pipeline, and performance against targets.
- Achievement of satisfactory pipeline to achieve set KPI’s across all products
- Pipeline management through CRM
- Growth of Optus market share in Mid-Market and enterprise

**Execute upon customer experience strategies to minimize churn and improve Optus Brand in Mid-Market and Enterprise**
- In conjunction with Territory Manager and customer management team implement retention strategies in sales team
- Understanding of global and national trends and issues affecting the mobile, fixed and digital sector
- NPS KPI is met and exceeded.
- Farming customer loyalty to gain valuable referrals.

**Account / Relationship Management within an assigned portfolio and with potential customers**
- Manage portfolio of circa 200+ accounts
- Attend opportunity meetings to take control as their Account Manager.
- Development of Account Plans to deliver upon an effective contact, retention and revenue growth strategy.
- Education of new products and services
- Review accounts, including spend, usage profile, online usage.
- Campaign management on cross sell and re-contracting
- Port Threat management
- Creation of pipeline of opportunities with the base
- Effective handover of accounts with other sales teams.
- First level Optus contact for contractual enquiries & first point of escalation
- Build and maintain strong customer relationships
- Increase customer/product ratio
- Achieve/exceed AOP targets
- Achieve set churn targets
- Logging and management of port threats
- 100% completion and ongoing management of account plans
- Enter and maintain100% accuracy of customer data in CRM systems
- 100% completion of welcome calls once account assigned
- Face to face customer meeting cycle

MAJOR CHALLENGES / TYPICAL PROBLEMS ENCOUNTERED **Achieving sustained market share growth in Mid-Market and enterprise.**
- Driving growth in new product streams - such as Loop, Telematics, Evolve Internet, SD Wan - to new and existing customers.
- Understanding key internal metric s (ARPU, WAAF, CHURN, NPS, etc) so as to work effectively with the commercial team to position special pricing requests for large, complex solutions that are competitive in the marketplace.
- To provide thought leadership in delivering a superior customer experience for Mid-Market customers