Current jobs related to Client Delivery Manager - Docklands - Link Group

  • Client Delivery Manager

    4 days ago

    Docklands, Australia Link Group Full time

    Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions. About the Role As a Client Delivery Manager, you’ll be the key link between MUFG RS...

  • Client Delivery Manager

    4 days ago

    Docklands, Victoria, Australia MUFG Full time $104,000 - $130,878 per year

    Are you passionate about building strong client relationships and delivering exceptional outcomes? Do you thrive where strategic thinking meets operational excellence? If so, this is your opportunity to shape the future of client experience at MUFG Retirement Solutions.About the RoleAs a Client Delivery Manager, you'll be the key link between MUFG RS and a...

  • Account Manager

    7 days ago

    Docklands, Australia Delivery Centric Technologies Full time

    _We're hiring for a passionate Account Manager with strong interpersonal, communication, and team-building skills? Do you enjoy working with clients? we'd welcome you to apply!_ **Job Title: Account Manager** **Location: Melbourne, VIC** **Employment type: Full Time** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology...

  • Sales Account Manager

    4 days ago

    Docklands, Australia Delivery Centric Technologies Full time

    **Job Title: Sales and Account Manager** **Location: Melbourne, VIC** **Employment Type: Permanent** **Role Responsibilities**: - Manage a portfolio of accounts to achieve long-term success - Develop positive relationships with clients - Act as the point of contact and handle customers’ individual needs - Generate new business using existing and...

  • Client Service Manager

    2 weeks ago

    Docklands, Australia Link Group Full time

    **About the Role** As a **Client Service Manager (CSM) **at **MUFG Pension & Market Services **within our Fund Solutions business, you will play a crucial role in delivering exceptional client service. Your primary focus will be on understanding, anticipating, and managing the needs of our clients to ensure the successful delivery of services and drive...

  • Client Account Manager

    5 days ago

    Docklands, Australia Ethos Building & Restoration Full time

    **Your Key Responsibilities**: - Overall management and delivery of customer service to designated Client accounts - Maintaining a caseload of property claims - Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities - Comply with and maintain Service Level Agreements and Key Performance...

  • Client Manager

    1 week ago

    Docklands, Australia Marsh Full time

    **Client Manager** **What can you expect?** At Marsh, an exciting opportunity has become available for a Client Manager to join Marsh Insurance in Melbourne or Adelaide. This position will assist the Senior and Principal Account Executives in all aspects of client services including client contact, administration, technical support and business...

  • Delivery Manager

    20 hours ago

    Docklands, Victoria, Australia Insignia Financial Full time $80,000 - $120,000 per year

    Delivery ManagerLocation:MELBOURNE, VIC, AU, 3008Employment Type: Permanent Full TimeOwn the delivery of high-impact data initiatives across multiple squadsWork at the centre of tech, data and business to drive change that sticksStep beyond classic project management into a role with real scope and influenceThe Opportunity to Join Our TeamWe're building a...

  • Head of Client Technology

    1 week ago

    Docklands, Australia Link Group Full time

    **Role - Head of Client Technology** **Melbourne based | Permanent Full Time | Senior Leadership | Financial Services & Technology** **About the Role** We’re looking for a strategic and client-focused **Head of Client Technology**to join our team and lead at the forefront of innovation, transformation, and delivery excellence. This is a high-impact...

  • Head of Data Technology Delivery

    3 days ago

    Docklands, Australia Link Group Full time

    **A great opportunity to join Leadership team of Technology Director, Retirement Solutions business. Role can be based either in Parramatta or Melbourne. **The Role** - Reporting to the Technology Director of Retirement Solutions business, this role is accountable for the full end to end management and leadership of the business data technology platforms...

Client Delivery Manager

2 weeks ago

Docklands, Australia Link Group Full time

**Overview**

The Client Delivery Manager is accountable for managing and enhancing the relationship between MUFG Retirement Solutions (MUFG RS) and a portfolio of superannuation funds or institutional clients. The role is focused on delivering high-quality outcomes aligned to client expectations, contractual obligations, and MUFG RS’s strategic initiatives. It involves oversight of operational performance, strategic project delivery, commercial growth, and stakeholder engagement.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Own and manage the end-to-end relationship for an individual client or portfolio of clients.
- Act as the senior escalation point for client service issues and key risk events.
- Collaborate with the Client Delivery Executive to ensure coordinated service delivery across MUFG RS.
- Build and maintain strong relationships with internal stakeholders to facilitate high-quality service delivery.
- Represent MUFG RS in external client meetings, including boards, sub-committees, and strategy sessions.
- Partner with clients to understand and document strategic objectives.
- Align internal delivery and initiatives to client strategies and goals.
- Monitor delivery against strategic plans and adjust approach to ensure outcomes are achieved.
- Collaborate with clients on member retention and regulatory compliance initiatives (e.g., ATO lost member reporting as per client requirements).

Operational Management
- Ensure all services are delivered in line with Service Level Agreements (SLAs).
- Work closely with the Client Support Manager to meet governance, reporting, and audit requirements.
- Continuously seek and implement opportunities for process improvement in collaboration with Portfolio Managers.
- Maintain accountability for delivering a seamless service experience.

People Leadership
- Provide leadership, coaching, and support to direct reports and cross-functional teams contributing to client delivery.
- Set clear goals, provide regular feedback, and manage performance and development planning.
- Foster a high-performance culture that values accountability, collaboration, and continuous improvement.
- Actively contribute to workforce planning, capability uplift, and succession initiatives.
- Lead by example in promoting MUFG RS values, ethical conduct, and inclusive team practices.

Governance & Risk
- Fulfill audit and compliance responsibilities and supporting fund-specific strategic initiatives.
- Contribute to continuous improvement and process re-engineering initiatives.
- Collaborate with operational teams to deliver customised reporting and services as required by each Fund.
- Participate in key projects aimed at enhancing client delivery and administration services

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- 7+ years' experience in client-facing roles, ideally within superannuation, financial services, or related industries
- Proven track record of managing client portfolios and delivering on complex service agreements
- Strong understanding of regulatory requirements in the superannuation or retirement services sector
- Experience leading cross-functional initiatives or transformation programs
- Tertiary qualifications in Business, Finance, or a related field (desirable)

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an ent