Client Partnership Manager

**About the Role**

As the **Client Partnership Manager**, you will own the relationship between MUFG Retirement Solutions and our valued clients, working with a particular fund to deliver exceptional outcomes. You’ll align strategic objectives with innovative solutions, champion high-quality service delivery, and lead with a focus on retention, growth, and compliance.

Your key responsibilities will include:

- **Strategic Leadership**: Translating fund strategies into actionable projects and services while identifying new business opportunities to grow client revenue.
- **Operational Excellence**: Ensuring all services meet the highest standards, resolving issues efficiently, and driving continuous improvement.
- **Client Relationship Management**: Strengthening partnerships, retaining members, and exceeding satisfaction targets.
- **Leadership**: Coaching and mentoring your team to deliver excellence in all interactions with clients and stakeholders.
- **Governance & Risk Compliance**: Keeping our operations aligned with APRA, ASIC, and SIS regulations, while staying ahead of industry trends.

**What You’ll Bring**

To succeed in this role, you will need:

- A strong background in superannuation with at least 12 months in a management or leadership role.
- Exceptional relationship management and stakeholder engagement skills.
- Proven experience in product promotion, sales, and negotiation.
- A results-driven mindset with the ability to think strategically and solve problems effectively.
- Knowledge of compliance and superannuation legislation.
- Advanced proficiency in Excel, Word, and PowerPoint.
- **Desirable qualifications**: RG 146, ASFA 100, or relevant tertiary qualifications.

**What We Offer**
- An opportunity to shape the future of superannuation solutions in Australia.
- A collaborative and dynamic work environment.A central Melbourne location with flexible working arrangements.

**Some of our Employment Benefits**
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Learning & Development - Development at your fingertips via LinkedIn Learning and a range of internal programs
- Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
- Salary Sacrificing via SuperannuationEmployee Assistance Program

**Ready to Make an Impact?**

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.