Monitoring Services Officer

2 weeks ago

Mulgrave, Australia Securecorp Full time

**Introduction**:
**About us**:
Securecorp is a successful, progressive and award-winning organisation in the provision of security and risk management. Securecorp (a Guardforce Company) has employed approximately 3000 staff across Australia and have operated in all sectors of the security industry for over 20 years, providing peace of mind in an ever changing and challenging environment.

We're experiencing an exciting period of change and we are looking for a talented and driven monitoring operator, preferably with a customer service background, to join our team based in the south eastern suburbs of Melbourne as a Security Control/Monitoring Services Officer.

**Roster**:
**x1 Permanent Full-time Position**:
Rotating Roster including Days, Afternoons & Nights

**x1 Permanent Part-time Position**:
**Week1**: Mon - Wed: 1700 - 0200 / Saturday & Sunday 1100 - 1900

**Week 2**: Wed, Thurs, Friday: 1700 - 0200

Level 5 - Security Services Industry Award Rates

Nights, Saturday & Sunday Penalty Rates Apply

**Description**:
**This role will be responsible for the following**:

- Monitoring of Alarms and CCTV
- Identification of potential incidents
- Attending to high volume of outbound / inbound calls
- Liaison with police & our internal stakeholders and clients
- Incident reporting
- When competently trained assist with occasional data management.
- Occasional Data entry
- Able to work in a Team Environment

**Skills and Experiences**:
**To be successful in this role you will need**:

- Excellent customer service skills
- VIC Security licence essential
- Experience in customer service
- Ability to assess potential for incidents and risk mitigation
- Compiling and completing reports in a timely manner
- Excellent communication & written skills
- Mature outlook to your work
- Proficient in PC skills for report writing
- Intermediate keyboard & computer skills

Fully paid on the job training is provided.

These roles work on a 24 hour rotating roster made up of both 8 and 12 hour shifts.

All personnel are direct employees and paid in accordance with the Modern Security Award, Level 5.

About Securecorp?

Securecorp is a leading provider of security and integrated services nationally and our services are supported by a range of innovative and technologically advanced products.

To Apply

SECUREcorp Protective Services PTY LTD Private Security Business Licence 805-434-70S

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