Monitoring Services Officer

2 days ago

Mulgrave, Australia Securecorp Full time

**Introduction**:
**About us**:
Securecorp is a successful, progressive and award-winning organisation in the provision of security and risk management. Securecorp (a Guardforce Company) has employed approximately 3000 staff across Australia and have operated in all sectors of the security industry for over 20 years, providing peace of mind in an ever changing and challenging environment.

We're experiencing an exciting period of change and we are looking for a talented and driven monitoring operator, preferably with a customer service background, to join our team based in the south eastern suburbs of Melbourne as a Security Control/Monitoring Services Officer.

**Roster**:
**x1 Permanent Full-time Position**:
Rotating Roster including Days, Afternoons & Nights

**x1 Permanent Part-time Position**:
**Week1**: Mon - Wed: 1700 - 0200 / Saturday & Sunday 1100 - 1900

**Week 2**: Wed, Thurs, Friday: 1700 - 0200

Level 5 - Security Services Industry Award Rates

Nights, Saturday & Sunday Penalty Rates Apply

**Description**:
**This role will be responsible for the following**:

- Monitoring of Alarms and CCTV
- Identification of potential incidents
- Attending to high volume of outbound / inbound calls
- Liaison with police & our internal stakeholders and clients
- Incident reporting
- When competently trained assist with occasional data management.
- Occasional Data entry
- Able to work in a Team Environment

**Skills and Experiences**:
**To be successful in this role you will need**:

- Excellent customer service skills
- VIC Security licence essential
- Experience in customer service
- Ability to assess potential for incidents and risk mitigation
- Compiling and completing reports in a timely manner
- Excellent communication & written skills
- Mature outlook to your work
- Proficient in PC skills for report writing
- Intermediate keyboard & computer skills

Fully paid on the job training is provided.

These roles work on a 24 hour rotating roster made up of both 8 and 12 hour shifts.

All personnel are direct employees and paid in accordance with the Modern Security Award, Level 5.

About Securecorp?

Securecorp is a leading provider of security and integrated services nationally and our services are supported by a range of innovative and technologically advanced products.

To Apply

SECUREcorp Protective Services PTY LTD Private Security Business Licence 805-434-70S

  • Security Officer- Monitoring Services

    6 days ago

    Mulgrave, Australia Securecorp Full time

    **Introduction**: **About us**: Securecorp is a successful, progressive and award-winning organisation in the provision of security and risk management. Securecorp (a Guardforce Company) has employed approximately 3000 staff across Australia and have operated in all sectors of the security industry for over 20 years, providing peace of mind in an ever...

  • Administration Officer

    2 weeks ago

    Mulgrave, Australia Daimler Truck Financial Services Australia Pty Ltd Full time

    Tasks WE MOVE THE WORLD THROUGH SUSTAINABLE AND INTELLIGENT FINANCIAL SERVICES SOLUTIONS At Daimler Truck Financial Services we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, green, autonomous and safer transport. We understand our customers...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req17463 As Customer Service Officer you will meet Elgas’ business plan objectives whilst ensuring maximum customer satisfaction. **What you will enjoy doing** - Liaison with all stakeholders from agents & distributors to customers & contractors is part of your role - You will...

  • Customer Service Operator

    4 days ago

    Mulgrave, Australia IPA Personnel Services Full time

    Our client is a global leader in water, hygiene and energy technologies and services. Specialising in Foodservice, food processing, hospitality, and healthcare. They pride themselves on delivering exceptional customer service and high-quality products/services to their customers. As a small supportive team, they are proud of their collaborative work...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Total Beauty Network Full time

    **About us** Total Beauty Network (TBN) is a successful Australian owned, family operated healthy beauty business. We are 100% committed to creating quality, affordable beauty products that are natural, organic and cruelty-free. Our award-winning brands include Inika Organic, Designer Brands (DB) Cosmetics, Raww Cosmetics and Colour by TBN. Products are...

  • Customer Service Officers

    1 week ago

    Mulgrave, Australia Evans Faull Pty Ltd Full time

    Full-time roles - Mulgrave location - Be part of a growing, committed team - **Full-time roles**: - **Mulgrave location**: - **Be part of a growing, committed team** **The Roles** Haddenham Healthcare is a Melbourne-based supplier of high-quality healthcare products. They are a seeking a number of full-time Customer Service Officers to liaise with their...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Page Personnel Full time

    Mulgrave location - Free & secure parking **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...

  • Customer Service Officer

    2 weeks ago

    Mulgrave, Australia Page Personnel Full time

    Mulgrave location - $35/hour + Super **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant stakeholder to fix,...

  • Customer Service Officer

    1 week ago

    Mulgrave, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Mulgrave (VIC), Australia | req9210 **What you will enjoy doing** - You will be key to customer service and will provide outstanding telephone skills - Focus will be to identify and convert opportunities to drive sales growth and maximize customer retention - Whilst proactively promoting product campaigns you...

  • Patient Services Officer

    2 weeks ago

    Mulgrave, Australia Advara HeartCare Full time

    Want to improve Australia’s heart health? Our team is our impact and our future. Join us and help move Australia’s heart health and your career forward. Our Best Starts with You! We are looking for an energetic and professional individual to join our busy clinic based in our Mulgrave as a part-time position, working 7 days per fortnight. Also known as...