Customer Service Representative

1 day ago

Mulgrave, Australia Page Personnel Full time

Opportunity to join a vibrant and supportive culture
- Collaborative team environment

**About Our Client**:
Our client, a leading global pharmacuticals organisation. They recognise the importance of balance and flexibility in their work environment. They offer a wide variety of competitive benefits, services and programs that provide they're employees with the resources to pursue their goals, both at work and in their personal lives.

**Skill & Experience**
- Excellent communication skills, both verbal and written
- Superb organisational skills
- The ability to multitask and work independently
- Passion for creating a positive and inclusive workplace culture
- Those with Microsoft Office especially MS Word and Excel
- Excellent attention to detail
- SAP experience is a MUST

**Day to day**:

- Receive and process orders after performing validations against defined business rules.
- Managing EDI order work flows
- Communicate with customers in the event of quality issues related to product, recalls or put on hold situations.
- Communicate pricing and any other relevant changes to internal and external stakeholders.
- Manage back orders and returns for customers from beginning through to completion.
- Monitor open orders until completion and address exceptions.
- Route inquiries to related department where relevant.
- Investigate customer distribution complaints with warehouse.
- Handle customer complaints and disputes; investigate root causes and inform customers of outcomes.

**The Successful Applicant**:
**What's on Offer**:
**What's in it for you**:
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function.

As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.

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