Customer Service Officer

5 days ago

Mulgrave, Australia FourQuarters Full time

Perm opportunity, Hybrid, full time
- Based in Melbourne South east
- Immediate start

**About the company**
Leading Australian service provider in sustainable Solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.

**About the role**
As a motivated and friendly customer service representative, you will be the first point of contact for customers, helping with orders and general enquiries while working closely with other departments in a varied and exciting role. This position is perfect for someone looking for the stability of a permanent role in a respected and well-established company with a supportive team environment.

**Duties**
- Deliver outstanding customer service in an inbound call centre environment
- Maintain a strong rapport with customers and sales representatives
- Deal effectively with challenging customers
- Provide frontline communication and support to external customers
- Respond to customer’s queries in a positive and professional manner
- Act as a point of contract between Finance and site personnel
- Assist in the preparation of weekly and monthly management reports
- High quantity of data entry, invoicing and processing orders

**Skills & experience**
- Proven ability to maintain good working relationships with clients, suppliers and on-site personnel
- Experience in Microsoft office software is advantageous
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- Qualification in business administration or equivalent experience

**Culture**
- Collaborative team orientated
- Promotes from within
- Work life balance

**Benefits**
- Competitive Salary Package
- Learning and development opportunities
- Scope for growth within the business
- Support from a strong network of business partners
- Employee share program
- Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

**How to apply**

**Please list your suburb of residence on your resume**

**Applicants must have a car

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