Assessing Coordinator

2 weeks ago

Brisbane, Australia Suncorp Group Full time

**Assessing Coordinator**
Eagle Farm

We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Eagle Farm, as an Assessing Coordinator.

This role is a central point for assessment and towing related queries from customers and providers. You will be based on site with two assessors, taking photos of cars and triaging them for assessment.

**What you’ll do**

As an Assessing Coordinator, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.

**Key Responsibilities include**:

- Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
- Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
- Provide administrative support including quote management.
- Coordinate any post assessment and repair activities for the customer
- Work closely with towing provider partners to ensure SLAs are met.
- Identifying key areas for improvement based on the job experience.

**What you’ll bring**
- Motor Claims or Claims experience preferred.
- Passion for customers and delivering exceptional service
- The ability to multi-task and have outstanding time management skills
- Strong attention to detail and can work well under pressure
- Strong communication skills with the ability to tailor communication to the audience to articulate complexity
- Ability to use customer and commercial acumen to enhance business performance
- Knowledge of Claim Centre and MS Office Suite

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Joining our team is more than just a job - it’s a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we’re committed to helping you excel.

**Advertised**: 12 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 24 Nov 2024 AUS Eastern Daylight Time

  • Assessing Coordinator

    1 week ago

    Brisbane, Australia Suncorp Group Full time

    **Join Our Team as an**Event Assessing Coordinator (ASCO)** - **Start Date**: Monday 17th March - **Location**: Eagle Farm, QLD - **Duration**:3.5-month Contract until 30th June 2025 - **Role Type** Full-time - Monday to Friday - _Please note, to be considered for this role you must be available to work from our site at Eagle Farm, QLD._ At Suncorp, we...

  • Commercial Assessing Coordinator

    1 day ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Take the next step. Be part of something bigger at Suncorp.Commercial Assessing Coordinator (ASCO) – 12 Month OpportunityLocations: Brisbane, Sydney, MelbourneAre you ready to advance your career while making a real impact for our Commercial Motor Claims customers? We're seeking a Commercial Assessing Coordinator (ASCO) to manage assessing and towing...

  • Assessment Services Capacity Coordinator

    3 days ago

    Brisbane, Australia APM Full time

    **About the role**: Reporting to the Client Service Centre Operations Manager, in this fulltime permanent position, you will be based at our office in Brisbane. You will aim to achieve maximum daily productivity for our assessment workforce **Your responsibilities**: Be the first point of contact for all availability and scheduling enquiries Actively work...

  • Manager, Assessment

    3 days ago

    Brisbane, Australia Office of the Health Ombudsman Full time

    **In this role you will**: - Manage the efficient and effective delivery and coordination of high-quality assessments - practitioner (registered and unregistered) systemic, complex priority in line with organisation policies, procedures, and legislation, including: - prioritisation and progression of caseloads to achieve strict deadlines in a complex and...

  • Assessments Officer

    1 week ago

    Brisbane, Australia Queensland Reconstruction Authority Full time

    **Your contribution to this role will be**: - Liaise with local government applicants to facilitate submissions under the Disaster Recovery Funding (DRFA) arrangements and other forms of funding, including registration of proposal/funding information through QRA's online portal. - Facilitate, collate, and support direct submission and registration of...

  • Principal Assessment Officer

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    The Principal Assessment Officer coordinates risk assessment, triage, and the assessment of complaints and other matters to ensure activities comply with the Office of the Health Ombudsman's (OHO) policies, procedures, and legislative requirements as set out in the Health Ombudsman Act 2013.The role also manages matters referred from assessment to other...

  • Property Assessment Coordinator

    6 hours ago

    Brisbane, Australia Powerlink Full time

    **Position Details**: - Help find solutions to interesting problems as you grow your impact every day. - Build real relationships with experienced, down-to-earth people. - Options for a 9-day fortnight and family-friendly work arrangements available. Want to get stuck into cutting-edge project that’s aren’t being delivered elsewhere in Queensland? Be...

  • Manager Assessment

    7 days ago

    Brisbane, Australia Queensland Government Full time

    **Lead the Future of Queensland's Petroleum and Gas Sector! Join the Queensland Petroleum Assessment Hub and take on a leadership role in the assessment of Petroleum and Gas tenure. This is a unique opportunity to shape the industry, drive strategic decision-making, and ensure sustainable resource management aligns with government priorities. Key...

  • Principal Assessment Operations Officer

    2 weeks ago

    Brisbane, Australia Queensland Curriculum and Assessment Authority Full time

    The Principal Assessment Operations Officer is a senior member of the External Assessment Operations Unit. The role is required to provide leadership and tactical support in the coordination, management and delivery of strategically aligned services for External Assessment. A key aspect of this role is the requirement to maintain professional relationships...

  • Assessment and Rating Manager

    2 weeks ago

    Brisbane, Australia Affinity Education Group Full time

    Are you passionate about quality in early childhood education? We are looking for a **National Assessment & Rating Quality Coordinator** to join our Quality team. In this pivotal role, you will coordinate the national Assessment & Rating process, provide support to our quality team, and ensure compliance with key regulatory frameworks. This role **reports...