Assessing Coordinator

2 weeks ago

Brisbane, Australia Suncorp Group Full time

**Join Our Team as an**Event Assessing Coordinator (ASCO)**
- **Start Date**: Monday 17th March
- **Location**: Eagle Farm, QLD
- **Duration**:3.5-month Contract until 30th June 2025
- **Role Type** Full-time - Monday to Friday
- _Please note, to be considered for this role you must be available to work from our site at Eagle Farm, QLD._

At Suncorp, we pride ourselves on delivering brilliant service and building trust with our customers. We are looking for an enthusiastic and dedicated **Assessing Coordinator** to join our team, helping to manage the assessing workflow and providing exceptional support to our Assessors, Repairers, Tow Providers, and Customers.

**Objective of the Role**:
The Assessing Coordinator is responsible for managing the assessing workflow post-lodgement through to repair, ensuring a smooth and efficient process. You will play a key role in delivering exceptional service, providing customers with peace of mind during the claims process, and supporting assessors, repairers, and tow providers along the way.

**Key Responsibilities**:

- **Customer Obsession**: Provide professional and brilliant service to customers, assessors, repairers, and stakeholders, delivering peace of mind through every interaction.
- **Effective Assessing Workflow**: Coordinate assessments and manage bookings, working closely with customers, tow providers, and repairers. Allocate assessments based on complexity, customer needs, and expertise.
- **Proactive Risk Management**: Identify and mitigate potential risks, escalating issues as required, and ensuring compliance with policies, privacy standards, and legal requirements.
- **Team Contribution**: Share insights, process improvements, and support peers to ensure a positive and safe working environment.

**What We’re Looking For**:

- **Experience**: Proven experience in customer service roles (mandatory), with knowledge of the general insurance industry or claims preferred.
- **Skills & Competencies**: Strong customer service orientation, ability to build trusted relationships, attention to detail, and excellent communication skills (both written and verbal).
- **Proactive Mindset**: Ability to identify risks, mitigate issues, and take ownership of personal learning and development.
- **Technical Knowledge**: Familiarity with general insurance principles, privacy regulations, and compliance standards is highly desirable.

**What We Offer**:
At Suncorp, we prioritize our employees’ wellbeing and growth. Here’s what you can expect when you join us:

- **Competitive Salary**: $76,400 inclusive of 11.5% Super
- **Exclusive Employee Discounts**: Enjoy discounts at over 400 top Australian retailers.
- **Suncorp Insurance**: Discounts on a range of Suncorp brands, including Suncorp Insurance, AAMI, Apia, and more.
- **Wellness Initiatives**: Access discounts on health insurance, gym memberships, and other wellness programs to help you thrive both personally and professionally.

**Our Culture**:
At Suncorp, we’ve been building futures and protecting what matters for over 100 years. We believe in putting our purpose into action - focusing on our customers, being innovative, and driving performance. Caring for others, doing the right thing, and showing courage are the values that guide us.

**Advertised**: 07 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 12 Mar 2025 AUS Eastern Daylight Time

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