Commercial Assessing Coordinator

Take the next step. Be part of something bigger at Suncorp.

Commercial Assessing Coordinator (ASCO) – 12 Month Opportunity

Locations: Brisbane, Sydney, Melbourne

Are you ready to advance your career while making a real impact for our Commercial Motor Claims customers? We're seeking a Commercial Assessing Coordinator (ASCO) to manage assessing and towing workflows from lodgement through to repair, providing claims and administrative support with outstanding customer service. This 12-month secondment offers a great opportunity to develop skills and gain exposure across key operational areas.

About the Role :

As an ASCO, you'll play a critical role in getting our customers Back on the Road, ensuring operational efficiency while supporting internal stakeholders and customers. You'll coordinate assessments and towing, manage claim costs, and proactively support customers, intermediaries, and suppliers to deliver a seamless and empathetic experience.

Key Responsibilities :

1. Assessing & Towing Coordination
2. Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
3. Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
4. Identify and communicate risks or sensitive claims to ensure appropriate assessor allocation.

1. Claims Cost Management
2. Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
3. Negotiate settlements and identify suspected fraudulent claims, recoveries, and salvage opportunities.

Customer Service & Relationship Management

• Manage inbound and outbound calls with customers, suppliers, and brokers related to Commercial Motor Claims.
• Keep stakeholders informed of claim progress.
• Prepare correspondence, handle issues and complaints, maintaining a customer-focused approach.

Claims Management

• Gather and interpret information for claims and make appropriate decisions.
• Create and manage action plans for claim fulfilment.
• Manage service providers and record accurate claim information in the system.

Why You'll Love Working at Suncorp

Joining Suncorp means embarking on a career that values your growth, well-being, and success. We offer:

• Salary: $79,500 including 12% Super
• Leave Benefits: Annual, flexible, personal, loyalty, and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working: Flexible on-site and remote arrangements
• Work-Life Balance: Support for personal and professional thriving
• Staff Discounts: Exclusive discounts on Suncorp Insurance brands and offers from over 400 retailers
• Recognition Programs: Celebrating your achievements
• Career Development: Ongoing training and growth opportunities
• Reputable Employer: Trusted, inclusive, and diverse workplace

Note: Benefits may vary by role, level, and location. For more details, Click Here.

What We're Looking For :

• Industry or assessing-related qualifications (preferred)
• Proven customer service experience
• Exceptional listening, communication, and negotiation skills
• Empathy and rapport-building abilities
• Strong problem-solving, commercial acumen, and cost management awareness
• Ability to manage high-volume workloads, prioritize, and work under pressure
• Self-motivated, accountable, eager to learn

Why Suncorp?

For over a century, Suncorp has helped protect what matters most for individuals, families, and businesses. We are committed to sustainability and community impact.

We celebrate diversity and welcome all voices. If you seek a role with purpose and growth potential, consider joining us.

Ready to Chase the Sun?

Apply now and join a trusted team serving thousands of Australians daily.

Need support during recruitment? Contact us for a confidential chat.

Advertised : 18 Aug 2025 AUS Eastern Standard Time

Applications close : 07 Sep 2025 AUS Eastern Standard Time

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