
Call Centre Agent
2 weeks ago
**Key accountabilities**:
- Deliver high quality customer service and administration in a call centre environment
- Assessing customer eligibility for government support
- Working with external agencies to assist customers with seeking additional supports.
- Respond to enquiries and proactively communicate with internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the provision of high quality customer service.
- Communicate with empathy whilst dealing with vulnerable and stressed customers
**Selection criteria**:
- Quality customer service preferably in a high-volume, fast-paced call center environment.
- Effective and timely communication skills.
- A proactive and can-do attitude
- Communicate well and with empathy when interacting with vulnerable or stressed customers
- Proven experience delivering high-quality customer service and meeting KPIs
- Excellent attention to detail
- Work with integrity
- Able to work Monday - Friday 9.00am - 5.00pm
Pay: $37.00 - $42.00 per hour
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplementary Pay:
- Bonus
Work Authorisation:
- Australia (preferred)
Work Location: In person
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