Contact Centre Agent

6 days ago

Adelaide, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.

**About the Role**
We are looking for friendly and enthusiastic individuals to join our Central Contact Centre, located in Eastwood. Whether you are seeking full-time, part-time or casual work, we offer flexibility to suit your lifestyle and commitments.

As a Contact Centre Agent, you’ll be the first point of contact for our patients and referrers providing a professional and compassionate service while booking medical imaging appointments. No two days are the same in this fast-paced environment where your communication skills and care will have a real impact.

**What You'll Be Doing**:

- Providing a warm, helpful first point of contact over the phone
- Scheduling a range of medical imaging appointments with care and efficiency
- Handling enquiries with professionalism and empathy
- Supporting patients and referrers with clear information and timely service
- Collaborating closely with team members and other departments

**What You Can Expect**
- Rotating weekday shifts between 7:30 am - 6:00 pm (Monday to Friday), with part time options available from 10:00 am - 2:00 pm.
- One Saturday shift per month (8:00 am - 5:00 pm) with applicable overtime rates.
- A comprehensive four-week training program to set you up for success.
- Ongoing support and opportunities for growth in a collaborative team.
- A vibrant, inclusive team culture with strong values at its core.

**About You**
- Passionate about customer service and delivering a great experience.
- Quick thinker with strong communication and problem-solving skills.
- Confident navigating multiple systems at once.
- Reliable, adaptable and eager to learn.
- Empathetic and capable of engaging with a wide range of people.
- Committed to quality, detail and continuous improvement.

**Why You'll Enjoy Working Here**
- Competitive remuneration package with flexible work options.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

  • Contact Centre Agent

    1 day ago

    Adelaide Region SA, Australia Skout Solutions Full time

    **About the role** Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm...

  • Contact Centre Agent

    1 week ago

    Adelaide SA, Australia Jones Radiology Full time $45,000 - $135,000 per year

    About UsJones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.About the RoleWe are looking...

  • Contact Centre Agent Adelaide, SA

    6 days ago

    Adelaide, South Australia Jones Radiology Full time $60,000 - $80,000 per year

    About UsJones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.About The RoleWe are looking...

  • Contact Centre Agent

    1 week ago

    Adelaide, Australia Jones Radiology Full time

    Join a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available. - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental...

  • Contact Centre Agent

    3 days ago

    Adelaide, Australia Jones Radiology Full time

    **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...

  • Contact Centre Trainer

    2 weeks ago

    Adelaide, Australia Demant Polska Full time

    Add expected salary to your profile for insights Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Contact Centre Consultant

    3 days ago

    Adelaide, South Australia Police Credit Union Ltd Full time $60,000 - $80,000 per year

    A role you'll love, with the sweet perks you crave.At Police Credit Union you don't just work with us, you learn with us and grow with us. With a Member Satisfaction score of 91.7% and an Employee Engagement Score of 91.9%, we're not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we've played...

  • Contact Centre Officer

    1 day ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department within a fast paced call centre for a 12 month initial engagement. **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Specialist Care Lead

    2 weeks ago

    Adelaide, South Australia Randstad - Contact Centre Full time $100,000 - $120,000 per year

    Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases?Randstad is seeking multiple specialist care lead consultants to join an established team with a vibrant national client right in the heart of Adelaide CBDKey Responsibilities:Serve as the point...

  • Contact Centre Scheduling Assistant

    5 days ago

    Adelaide Region SA, Australia Defence Housing Australia Full time

    **Job no**: 493020 **Work type**: Full Time **Location**: Adelaide **Classification**: DHA Level 4 **About Your Team**: The DHA Contact Centre is responsible for delivering timely, consistent and professional customer service to Defence members and their families. The Contact Centre has three sites in Adelaide, Townsville and Newcastle delivering a The...