Contact Centre Agent

1 week ago

Adelaide, Australia Jones Radiology Full time

**About Us**

Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day.

**About the Role**
We are looking for friendly and enthusiastic individuals to join our Central Contact Centre, located in Eastwood. Whether you are seeking full-time, part-time or casual work, we offer flexibility to suit your lifestyle and commitments.

As a Contact Centre Agent, you’ll be the first point of contact for our patients and referrers providing a professional and compassionate service while booking medical imaging appointments. No two days are the same in this fast-paced environment where your communication skills and care will have a real impact.

**What You'll Be Doing**:

- Providing a warm, helpful first point of contact over the phone
- Scheduling a range of medical imaging appointments with care and efficiency
- Handling enquiries with professionalism and empathy
- Supporting patients and referrers with clear information and timely service
- Collaborating closely with team members and other departments

**What You Can Expect**
- Rotating weekday shifts between 7:30 am - 6:00 pm (Monday to Friday), with part time options available from 10:00 am - 2:00 pm.
- One Saturday shift per month (8:00 am - 5:00 pm) with applicable overtime rates.
- A comprehensive four-week training program to set you up for success.
- Ongoing support and opportunities for growth in a collaborative team.
- A vibrant, inclusive team culture with strong values at its core.

**About You**
- Passionate about customer service and delivering a great experience.
- Quick thinker with strong communication and problem-solving skills.
- Confident navigating multiple systems at once.
- Reliable, adaptable and eager to learn.
- Empathetic and capable of engaging with a wide range of people.
- Committed to quality, detail and continuous improvement.

**Why You'll Enjoy Working Here**
- Competitive remuneration package with flexible work options.
- Generous parental leave provisions and phased return-to-work options.
- Novated vehicle leasing for a tax-effective car financing option.
- Annual uniform top ups to ensure you are always work ready.
- Opportunities for career advancement and ongoing professional development.
- Access to wellness programs, fitness facilities and confidential counselling services.
- Practice wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

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