Contact Centre Agent

1 week ago

Adelaide Region SA, Australia Skout Solutions Full time

About the role

Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm opportunity.

About you:

- Demonstrated outstanding customer service skills
- Excellent listening, interpersonal and relationship management skills
- Call centre/Trade background
- eg. allocating jobs to contractors, preventative maintenance works
- Availability Monday - Friday (8am start time)
- A great team player who is highly motivated and strives to achieve individual and group results
- An ability to work effectively in a team environment and collaborate with a diverse group of internal and external stakeholders
- Experience with the following programs (or ability to learn)
- SharePoint
- TEAMS
- PowerPoint
- Excel
- MS Office Suite
- A motivated and positive attitude

Diversity
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

  • Contact Centre Agent

    1 week ago

    Adelaide, Australia Jones Radiology Full time

    **About Us** Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice Springs. With 30 clinics and a team of 705+ professionals, we are committed to making a meaningful difference in the lives of our patients each day. **About the...

  • Contact Centre Agent

    5 days ago

    Adelaide, Australia Jones Radiology Full time

    Join a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available. - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental...

  • Contact Centre Agent

    2 weeks ago

    Adelaide, Australia Jones Radiology Full time

    **About Us** Jones Radiology is a doctor-owned and operated practice, proudly celebrating 100 years of providing exceptional diagnostic and interventional radiology services across South Australia and Alice Springs. With 30 clinics and a team of over 705 professionals, we lead in quality, technology and innovation. **About the Role** Based in our Central...

  • Contact Centre Officer

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department within a fast paced call centre for a 12 month initial engagement. **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Contact Centre Agent

    5 days ago

    Adelaide, Australia Jones Radiology Full time

    **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...

  • Contact Centre Officer

    4 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a Federal Government Department for a 12 months to provide exceptional customer service to the public **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...

  • Contact Centre Team Leader

    2 weeks ago

    Adelaide Region SA, Australia IntoWork Australia Full time

    **Location**: - Adelaide, South Australia**Category**: - Call Centre and Customer Service **Work type**: - Permanent **Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre. - Full-time Permanent Positions -...

  • Contact Centre Scheduling Assistant

    6 days ago

    Adelaide Region SA, Australia Defence Housing Australia Full time

    **Job no**: 493020 **Work type**: Full Time **Location**: Adelaide **Classification**: DHA Level 4 **About Your Team**: The DHA Contact Centre is responsible for delivering timely, consistent and professional customer service to Defence members and their families. The Contact Centre has three sites in Adelaide, Townsville and Newcastle delivering a The...

  • Contact Centre Team Leader

    3 hours ago

    Adelaide Region SA, Australia FindStaff Full time

    **Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre. - Full-time Permanent Positions - Located in Adelaide CBD - Career Development - Vibrant Culture **About Mas**: Mas National are a not-for-profit business,...

  • Customer Resolutions Agent

    5 days ago

    Adelaide Region SA, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...