Client Services Officer

1 week ago

Prospect, Australia Small Animal Specialist Hospital Full time

Supportive team environment
- Learn from some of the best in the Industry
- Excellent work-life balance

SASH is excited to announce our brand new, state of the art veterinary hospital in Prospect, Western Sydney is now open and off to an extremely busy start. We provide a complete range of clinical services to our patients with all four of our hospitals working collaboratively to provide the best outcomes for our patients. We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries. We are excited to be in the fabulous position to grow our Client Services team and that’s where you come in

To find out more about the SASH team, please click the link below:
**About the Role**:
Our client services team represents a pet owner’s first impression of SASH and the service we strive to offer is 5 stars. This is a permanent, full time position, however we would consider a part time position for the right person. As we are a 24hr facility, this person will be working a mixture of shifts across a 12-hour roster. This truly is a reception positions like no other, where no two days are the same.
Some of the task include, but are not limited to:

- Ability to carry out training at our North Ryde location prior to Western Sydney opening
- Greeting of clients and organising waiting room workflow.
- Coordination and booking of appointments both over the phone and in person
- Acting as a liaison between clients and the clinical team.
- Handling of cash, EFTPOS and other payments
- Requesting results, samples and other documents from third parties.

**About You**:
Our Client Services team is close knit and we are looking for a likeminded and dedicated individual to join our friendly and vibrant team. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role. To be considered for the position, you will have:

- A minimum of 2 years’ experience in a high-volume reception or administration based position
- Proven ability to take initiative and prioritise tasks effectively
- Display an empathic yet resilient attitude
- Excellent communication skills both written and verbal
- Excellent work ethic
- A great team play with an ability to work autonomously when required
- Passionate about animals and providing excellent customer service

**What’s in it for You?**

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

- Competitive Salary packaging
- Inclusive team where equality is not negotiable
- Opportunities for career growth for the right person
- Inclusive team where equality is not negotiable
- SASH paid parental leave for all new parents
- Excellent work life balance
- Supportive team of SASH specialists, residents, nursing team
- Team member discounts and events

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