Client Service Officer

**About us**

JE Heart Care is a South Australian disability service provider that focus in providing culturally appropriate care, tailored based on your needs and goals. Our team is multicultural and bilingual, and our services are inclusive to all. From upper management to our highly skilled support workers, we are all passionate in support you to be your best.

JE Heart Care has intensive experience in supporting clients with high complex needs such as autism, challenging behaviour, and health related problems. Thus, we are experts in working in a team with allied health professionals, family, schools, and relevant bodies to bring the best services for our clients.

Our staff are supported to develop their career through ongoing professional development. We commit to promoting staff well-being through maintaining a friendly work environment and regular team building activities

We currently provide 24/7 support across Croydon Park, Mansfield Park, Elizabeth, Edwardstown, and Murray Bridge.

**About the role**
- Position title: Client Service Officer
- Reports to (position): Service Coordinator, Service Manager, and/or Director
- Location: South Australia
- Primary Purpose of the Position: The Client Service Officer will play a vital role in supporting individuals with disabilities to achieve their goals and lead fulfilling lives. This position works closely with Service Coordinator, Service Manager, and/or Director and a team of Support Workers to ensure high-quality services tailored to clients' needs. The role also requires building strong relationships with clients and families to ensure a person-cantered approach.

**Specific Accountabilities**

The primary role is to assist Service Coordinator and Service Manager to manage the services that the company is providing to the participants.
- Act as the primary contact for client inquiries, providing information and assistance in a professional and friendly manner.
- Maintain accurate and up-to-date client records in compliance with NDIS requirements.
- Collaborate with internal teams to ensure client needs are met efficiently.
- Assist with onboarding new clients and support workers, ensuring all necessary documentation is completed.
- Communicate with family and clients relating to specific support tasks such as travel routines, care routines, and etc.
- Monitor service delivery and follow up on client feedback or concerns.
- Provide administrative support, including data entry, reporting, and document management.
- Ensure compliance with all organizational policies, procedures, and NDIS regulations.
- Willing to fill in roster in some urgent matters
- Support staff in completing their tasks
- Visit work sites
- Provide quotation and invoice for services
- Collaborate with relevant stakeholders to address the needs of clients
- Attend meetings with internal and external partners
- Perform other tasks instructed by Service Coordinator, Service Manager and Director

**Essential criteria**
- Diploma of Disability/Social Work/Community Service or equivalent
- Valid NIDS Worker Screening Check, Working with Children Check and National Police Check.
- Current First Aid Certificate
- Current driver’s license and willingness to travel
- Knowledge of NDIS processes and regulations.
- Minimum 2 years of experience in disability services in a similar role.
- Experience in mentoring or leading a team.
- Experience in building a team to deliver high quality customer services
- Have multi-tasking and problem-solving skills.
- High degree of accuracy and attention to detail in your work.
- Computer literacy with the ability to use Microsoft Office suite and learn multiple databases.
- Excellent communication and customer service skills to deal with a wide range of customers
- Experience meeting deadlines and working in a fast-paced environment.
- Strong organizational skills
- Excellent written and verbal English and verbal Vietnamese preferable

**Benefits**
- Flexible work arrangements
- Pay rate range: $65,000 - $75,000 per year
- Working hours: full-time
- Career Development Opportunities.
- Positive and Supportive Work Culture and Environment.
- Employee Assistance Program.

Pay: $65,000.00 - $75,000.00 per year

Work Location: In person

Expected Start Date: 01/05/2025