Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Are you a dynamic leader with a passion for operational excellence and stakeholder engagement? The ACE Training Centre is seeking an experienced Operations Manager to oversee and drive the successful coordination of aviation training programs that support Toll, NSW Ambulance, and third-party client requirements.

This is an exciting opportunity to join a high-performing team and play a critical role in shaping the delivery of world-class training at one of Australia’s premier aviation training facilities.

About the Role

As the Operations Manager, you will lead and manage the daily training operations of The ACE Training Centre. Working closely with the ACE-TC General Manager, NSW Ambulance, Toll Ambulance Rescue Operations, Aviation Clients and key stakeholders, you will ensure efficient and effective scheduling, resource management, and training delivery.

You will play a key role in maintaining strong working relationships with clients, coordinating operational output, and driving a collaborative safety culture within the training environment.

Key Responsibilities
- Oversee day-to-day operations and ensure training schedules are met through effective planning, resource management, and coordination.
- Lead a team including the Training Administration Officer and Operations Officer to support seamless training delivery.
- Manage scheduling systems, training record databases (Air Maestro), and assist with Learning Management System (LMS) functionality.
- Coordinate and communicate daily and weekly operational schedules to internal and external stakeholders.
- Anticipate and resolve resourcing conflicts in a fast-paced, dynamic training environment.
- Represent ACE-TC in operational meetings and briefings, and chair regular coordination groups.
- Support strategic commercial activities and assist the General Manager with third-party client requirements.
- Foster a high-performance team culture built on accountability, inclusion, and continuous improvement.
- Promote and lead the safety culture in line with Toll’s values and policies.

To be successful in this role, you will bring:

- Proven experience in managing complex operations, ideally within aviation, Defence, or training sectors.
- Experience with scheduling, resource planning, and operational systems.
- High-level organisational and time management skills.
- Strong stakeholder engagement and communication skills across all levels.
- Demonstrated leadership and people management capability.
- Proficiency in Microsoft Office; aptitude for learning new systems such as LMS and Air Maestro.
- Conflict resolution, coaching, and performance management experience. High-level organisational and time management skills.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.