Collection & Customer Service
2 days ago
ASAP START | COLLECTIONS EXPERIENCE | ENERGY SECTOR | SIGNIFICANT CAREER GROWTH
Your new company
A significant energy retailer is looking for their next Collections and Customer Service Officer, located in South Melbourne starting ASAP
Your New Role
You will be responsible for managing customer accounts, answering billing inquiries, and negotiating payment arrangements. You will also work with customers who are experiencing financial difficulties to develop payment plans that work for them. In addition, you will be responsible for managing the collections process for delinquent accounts, working with customers to bring their accounts current, and escalating cases as necessary.
**Responsibilities**:
- Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements
- Planning and implementing a course of action to recover outstanding payments
- Negotiating pay for deadlines or payment plans
- Overseeing, handling and answering questions or complaints
- Using CRM systems to keep detailed notes regarding conversations with customers and outcomes
What you need to succeed
- Collection’s experience is a MUST
- Customer service experience in a call centre
- Intermediate Excel skills
- Energy Industry experience in same or similar role (Desirable but not essential)
What you will get in return
- South Melbourne location
- $65k + super - permanent position
- Significant career progression
- Diverse and inclusive company
What you need to do now
**LHS 297508** #2757614
-
Amp Bank Contact Centre Consultant
4 days ago
Melbourne, Australia AMP Limited Full time**The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...
-
Manager - Security Governance & Customer Trust
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Manager - Security Governance & Customer Trust
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Customer Analytics Lead
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...
-
Customer Success Coach, Enterprise
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge...
-
Product Support Specialist
2 weeks ago
City of Melbourne, Australia Culture Amp Full timeOverview Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management,...
-
Customer Success Coach, Mid-market
2 weeks ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge...
-
Product Support SpecialistNew
4 weeks ago
Melbourne, Australia Culture Amp Full timeOverview Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, helping 25 million employees across 6,500+ companies transform engagement, performance, and teams. We are backed by leading VC funds with offices in the US, UK, Germany and Australia. How you can help make a better world of...
-
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Product Support Specialist
2 days ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
