Collection & Customer Service
20 hours ago
ASAP START | COLLECTIONS EXPERIENCE | ENERGY SECTOR | SIGNIFICANT CAREER GROWTH
Your new company
A significant energy retailer is looking for their next Collections and Customer Service Officer, located in South Melbourne starting ASAP
Your New Role
You will be responsible for managing customer accounts, answering billing inquiries, and negotiating payment arrangements. You will also work with customers who are experiencing financial difficulties to develop payment plans that work for them. In addition, you will be responsible for managing the collections process for delinquent accounts, working with customers to bring their accounts current, and escalating cases as necessary.
**Responsibilities**:
- Managing incoming calls and customer service enquiries by identifying and assessing customers' requirements
- Planning and implementing a course of action to recover outstanding payments
- Negotiating pay for deadlines or payment plans
- Overseeing, handling and answering questions or complaints
- Using CRM systems to keep detailed notes regarding conversations with customers and outcomes
What you need to succeed
- Collection’s experience is a MUST
- Customer service experience in a call centre
- Intermediate Excel skills
- Energy Industry experience in same or similar role (Desirable but not essential)
What you will get in return
- South Melbourne location
- $65k + super - permanent position
- Significant career progression
- Diverse and inclusive company
What you need to do now
**LHS 297508** #2757614
-
Amp Bank Contact Centre Consultant
3 days ago
Melbourne, Australia AMP Limited Full time**The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service. A role in our contact centre is a fantastic opportunity to kick start your career in financial services and AMP Clear...
-
Sales Development Representative, Customer
1 week ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Melbourne, Australia AMP Limited Full time**The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The Onboarding role encompasses specialised functions when onboarding customers & advisors onto the North platform with a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and...
-
North Service Centre Consultant
7 days ago
Melbourne, Australia AMP Full timeNorth Service Centre Consultant (Melbourne) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be....
-
Customer Success Coach, Enterprise
6 days ago
Melbourne, Australia Culture Amp Full time*We have a _**_remote-first culture_**_ and this position can be based anywhere from Australia. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you.*_ **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 5,000...
-
Team Lead
5 days ago
City of Melbourne, Australia Culture Amp Full timeJoin us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Complaints Team Quality Coach-north Service Centre
20 hours ago
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Product Support Specialist
21 hours ago
Melbourne, Australia Culture Amp Full time**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...
-
Continuous Improvement Analyst
1 week ago
Melbourne, Australia AMP Limited Full time**The opportunity** The continuous approvement team is responsible for possessing a deep understand of North processes and functionality and identifying where opportunities for improvement sit. Once identified, the North Analyst will be the advocate for these improvements and working with all relevant stakeholders to see them through to...
-
North Service Centre Consultant
1 week ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...