Customer Service Coordinator

1 week ago


Melbourne City Centre, Australia HAYS Full time

Amazing opportunity working directly with customers with a fast growing company in the automotive industry

Your New Company

Is one Australia’s largest tyre, automotive service and repair businesses. Due to a restructure and plans to grow the business they are seeking an outstanding Customer Service Officer to join their complaints team.

Your Role

You will be responsible for the customer journey throughout the claims and complaints process, this will include:

- Management of all Customer Feedback & Property Damage Claims
- Collect and record information during customer interactions
- Take ownership of resolving customer enquiries and claims
- Communication of all customer feedback, negative and positive to Operations and any other relevant parties
- Manage payment requests and reimbursements as appropriate and record details of all transactions
- Social Media - Customer Interaction
- Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review

What you will need to succeed
- Outstanding customer service
- Ability to self-manage and undertake tasks with mínimal direction
- Complaints experience ideally
- Experience working with in a retail organisation
- Deals well under pressure
- High attention to detail

What you get in return
- Attractive salary $70,000 + Super
- Career progression
- Working for an amazing company with outstanding management
- CBD location and flexibility to work from home

What you need to do now

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2674430



  • Melbourne City Centre, Australia HAYS Full time

    Customer Experience Officer is to manage the day-to-day aspects of customer & sales order management Your new company you will be working in a wholesale that innovative products are created. Driving a new era of retail, product development and sustainability. Consumer products, Wholesale, Storage, Pets & Storage Specialist Your new role The role of the...


  • Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryAn exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office. - About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing...

  • Service Coordinator

    5 days ago


    Melbourne City Centre, Australia HAYS Full time

    Immediate Service Coordinator position available now | Port Melbourne | 65k to 70k + super on offer **Your new company** A fantastic job opportunity located in Port Melbourne, offering a great and caring work environment became available. The company provides services all around Victoria with a strong work ethic and a well-maintained customer...


  • Melbourne, Victoria, Australia beBeeCare Coordinator Full time $85,000 - $110,000

    Case Manager Role OverviewThis role involves providing exceptional care coordination services to clients. The Case Manager will work closely with healthcare professionals and other stakeholders to ensure seamless patient transitions and optimal outcomes.Key Responsibilities:1. Participate in quality improvement initiatives to drive continuous excellence.2....

  • Service Coordinator

    2 weeks ago


    Melbourne City Centre, Australia HAYS Full time

    Schedule large teams of national HVAC technicians on exciting projects **Your new company** *** A leading Australian owned and operated HVAC and servicing company is immediately seeking a temporary service coordinator in a newly created position that could lead to a permanent role at the end of it. This company prides itself on its excellent customer...


  • Melbourne City Centre, Australia Labour Hire Authority Full time

    The Victorian Government established Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing...


  • Melbourne City Centre, Australia Department of Health Full time

    ***: As part of a wider “shared service” operation between the two departments, the Principal Service Coordinator, will be required to manage and coordinate: - customer issues impacting the departments' clients and investigate and lead projects that enhance service delivery - the daily, weekly, monthly and annual reporting and analysis of service...


  • Melbourne City Centre, Australia Department of Health Full time

    ***: As part of a wider “shared service” operation between the two departments, the Principal Service Coordinator, will be required to manage and coordinate: - customer issues impacting the departments' clients and investigate and lead projects that enhance service delivery - the daily, weekly, monthly and annual reporting and analysis of service...


  • Melbourne City Centre, Australia Department of Education Full time

    About the Department The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society. About the Victorian...


  • Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance...