Customer Service Specialist

21 hours ago

Mascot, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 81318
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Sydney.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. This role reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

**Your typical day at DSV**:

- Establish strong customer service relationship with customers.
- Transfer customer calls to appropriate team members.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires that are not immediately resolved.
- Enter data into in-house computer system and produce data/reports as required.
- Ensures all quotations are created in CW1 and Client rates are managed for autorating.
- Ensure all customer details are maintained and kept up to date.

**About you**:

- Experience in customer service role within the relevant industry
- Experience using CargoWise One is preferred.

**Why DSV?**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

  • Customer Support Specialist

    3 days ago

    Mascot, Australia GE HEALTHCARE Full time

    **Job Description Summary**: As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong...

  • Training Specialist

    4 days ago

    Mascot, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** At dnata we are dedicated to assisting employees reach professional goals through development opportunities. The** Training Specialist** will support the dnata Passenger Services business function in a Higher Duties capacity as and when required by the business and operation. As the **Training Specialist - Passenger...

  • Customer Experience Specialist

    16 hours ago

    Mascot NSW, Australia Karmo Pty Ltd Full time $60,000 - $80,000 per year

    Ready to be part of something different? At Karmo, we're transforming the way Australians think about cars. Forget the hassle of ownership, our flexible car subscription model puts people in the driver's seat with freedom and choice.As a Customer Experience Specialist, you'll be the go-to advisor helping customers find the right vehicle to fit their...

  • Customer Service Supervisor

    3 days ago

    Mascot, Australia Enterprise Rent-a-Car Full time

    _Enterprise Rent-A-Car is seeking a Customer Service Supervisor for weekends and weekdays_ _to join our _**Sydney Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer...

  • Customer Service Supervisor

    22 hours ago

    Mascot, Australia Enterprise Rent-a-Car Full time

    _Enterprise Rent-A-Car is seeking a Customer Service Supervisor for weekends and weekdays_ _to join our _**Sydney Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer...

  • Customer Service Supervisor

    3 days ago

    Mascot, Australia Enterprise Rent-a-Car Full time

    _Enterprise Rent-A-Car is seeking a Customer Service Supervisor for weekends and weekdays_ _to join our _**Sydney Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer...

  • People Operations Specialist

    1 week ago

    Mascot, Australia TNT Express Full time

    **About the role**: Our People Operations (HR) team are dedicated to delivering the best possible service to our employees and customers with an above and beyond mentality. As the People Operations Specialist - Associate (HR Business Partner), you will provide HR expertise and support to our Operations teams. - Provide specialist employee relations advice...

  • Customer Service Officer

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride...

  • Customer Service Manager

    21 hours ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Sydney Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the central...

  • Customer Service Administrator

    1 week ago

    Mascot, Australia Kone Full time

    **Great benefits and remuneration - Base + 12.5% super + bonus**: - **Work with industry-leading products and technology**: - **Free Parking & Gym access onsite** **At KONE, you'll find innovation that goes somewhere.** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and...