Customer Service Officer

5 days ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Customer Service Officer, no two days will be the same, where you will be responsible for providing excellent customer service and assist passengers checking in a seamless manner at Sydney International Airport. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

This role is a permanent part time position, on a shiftwork roster. You will be required to have the ability to be available to work shifts which could commence as early as 05:00 am and finish as late as 24:00 midnight. Car parking is provided.

This role is paid as per the Airline Operations Ground Staff Award, where you will have the ability to earn between $25,000 - $50,000 per year.

**Key responsibilites of the role**:

- Deliver check in services on behalf of Star Aviation and its Airline customers
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties

**Skills and Experiences**:

- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- Experience with Aviation/Airline industry - desirable
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Manual handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more

  • Customer Service Officer

    5 days ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    5 days ago

    Mascot, Australia Temp & Agnew Pty Ltd Full time

    Hybrid work ( 3 days from home after training) - Full time, Permanent role - 65K-68K+Super The company: A leading dental / healthcare company is looking for a proactive Customer Service officer to join there team The Role - Handle inbound calls from customers inquiring about products, return merchandise, and quotes. - Answer all inbound calls and complete...

  • Retail Customer Service Officer

    2 weeks ago

    Mascot, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Sydney Airport

    2 weeks ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia BGIS Full time

    **Customer Service Operator - Mascot, NSW** **Location**:Mascot, NSW **Company**:BGIS (Aviation Aligned Client) **Employment Type**:Full-Time, Permanent, On-Site **Salary**:$59,000 + superannuation **Schedule**:Monday to Friday | 38 hours per week | Core business hours **About BGIS** BGIS is a global leader in integrated facilities management, delivering...

  • Sydney Airport

    5 days ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers. We’re proud to be big...

  • Customer Service Advisor

    13 hours ago

    Mascot, Australia ACH PL Full time

    We are looking for customer service/counter staff for our car rental business. The job includes taking phone queries, dealing with customers face to face and completing their rental agreements, inspecting vehicles on check out and return (amongst other tasks). The days will rotate and you must be available to work weekends (not every weekend). Appropriate...

  • Customer Service Advisor

    2 weeks ago

    Mascot, Australia ACH PL Full time

    We are looking for customer service/counter staff for our car rental business. The job includes taking phone queries, dealing with customers face to face and completing their rental agreements, inspecting vehicles on check out and return (amongst other tasks). The days will rotate and you must be available to work weekends (not every weekend). Appropriate...