
Customer Service Officer
2 weeks ago
**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care
**Description**:
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.
Service Delivery
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties
**Skills and Experiences**:
- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry - desirable
- Relevant Airline specific training modules and courses
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Health and Safety Training
- Manual Handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite
-
Customer Service Officer
7 days ago
Mascot, Australia Star Aviation Full time**Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks. Service Delivery - Ensure you operate in a safe environment and demonstrate...
-
Customer Service Officer
2 weeks ago
Mascot, Australia Star Aviation Services Full time**Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...
-
Customer Service Officer
7 days ago
Mascot, Australia Star Aviation Services Full time**Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...
-
Customer Service Officer
2 weeks ago
Mascot, Australia Temp & Agnew Pty Ltd Full timeHybrid work ( 3 days from home after training) - Full time, Permanent role - 65K-68K+Super The company: A leading dental / healthcare company is looking for a proactive Customer Service officer to join there team The Role - Handle inbound calls from customers inquiring about products, return merchandise, and quotes. - Answer all inbound calls and complete...
-
Sydney Airport
7 days ago
Mascot, Australia Star Aviation Services Full time**Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride...
-
Sydney Airport
2 weeks ago
Mascot, Australia Star Aviation Services Full time**Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers. We’re proud to be big...
-
Customer Service Advisor
1 week ago
Mascot, Australia ACH PL Full timeWe are looking for customer service/counter staff for our car rental business. The job includes taking phone queries, dealing with customers face to face and completing their rental agreements, inspecting vehicles on check out and return (amongst other tasks). The days will rotate and you must be available to work weekends (not every weekend). Appropriate...
-
Customer Service Advisor
5 days ago
Mascot, Australia ACH PL Full timeWe are looking for customer service/counter staff for our car rental business. The job includes taking phone queries, dealing with customers face to face and completing their rental agreements, inspecting vehicles on check out and return (amongst other tasks). The days will rotate and you must be available to work weekends (not every weekend). Appropriate...
-
Customer Service Advisor
1 week ago
Mascot, Australia ACH PL Full time $25,000 - $38,000 per yearWe are looking for customer service/counter staff for our car rental business.The job includes taking phone queries, dealing with customers face to face and completing their rental agreements, inspecting vehicles on check out and return (amongst other tasks).The days will rotate and you must be available to work weekends (not every weekend). Appropriate...
-
Customer Service and Sales Support
1 week ago
Mascot, Australia Toll Group Full timeCompany Description Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across...