Customer Service Specialist

2 weeks ago

Mascot, Australia Bank Australia Full time

Posted: 13/08/2025

Closing Date: 13/09/2025

Job Type: Permanent - Full Time

Location: Mascot

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

An exciting opportunity to join an amazing team and grow your banking career as a Customer Service Specialist.

**What will you do?**
As a Customer Service Specialist, you will act as the first point of contact, helping our customers navigate their banking needs and empowering them to make their financial dreams come true. You will be providing outstanding assistance to our customers by assisting them with all their banking enquiries, whilst also actively educating them on the bank’s products and services.

**Why join us**:

- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the_ _highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will bring**:

- The ability to work across a rotating roster, Monday - Friday 7 am-7 pm and one Saturday shift a month
- A genuine interest in growing a career in banking
- Previous banking experience and/or experience working in a Call Centre (desirable but not essential)
- A passion for solving customer problems and engaging with customers to find the perfect solution for them
- Strong computer, analytical, literacy and conversational skills
- Ability to thrive in a fast-paced environment

  • Customer Service

    1 week ago

    Mascot, Australia Access Hardware Full time

    **Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...

  • Customer Service

    5 days ago

    Mascot, Australia Access Hardware Full time

    **Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...

  • Customer Service Supervisor

    5 days ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: The Customer Service Supervisor will be responsible for overseeing the customer service functions of the...

  • Customer Service Representative

    7 days ago

    Mascot, Australia TNT Express Full time

    **About the role**: At FedEx, we are a network of professionals who pride ourselves on delivering not only outstanding service, but an outstanding customer experience and this is at the centre of everything we do. We are agile, passionate, forward-thinking and solution-focused, always ready to meet our customers’ needs. As a Customer Service...

  • Customer Service Officer

    7 days ago

    Mascot, Australia Star Aviation Full time

    **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks. Service Delivery - Ensure you operate in a safe environment and demonstrate...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Admin & Customer Service

    1 week ago

    Mascot, Australia Murrays Full time

    **Administration / Customer Service Team Member** **Sydney** - Frontline customer service role - Genuine career path and competitive salary - Can be in Sydney, Melbourne, Gold Coast, Brisbane, or Canberra - Part time and full time roles available We are looking for team members who can support our national sales & reservations team. The role includes...

  • Customer Service Administrator

    2 weeks ago

    Mascot, Australia Kone Full time

    **Great benefits and remuneration - Base + 12.5% super + bonus**: - **Work with industry-leading products and technology**: - **Free Parking & Gym access onsite** **At KONE, you'll find innovation that goes somewhere.** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and...

  • Customer Service Manager

    2 weeks ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Sydney?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based at **Sydney Airport** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the...